Cnergee Technologies Pvt. Ltd. is hiring Software Support Engineer!!!

Posted On: 03 May 2019
Job Details
Company Name
Cnergee Technologies Pvt. Ltd.
Designation
Software Support Engineer
Education
B.Sc, B.Tech/B.E
Location
Maharashtra
Experience
Fresher
Salary
Not Disclosed

Job Profile:

Hello,

 

Greetings from Cnergee!

 

We at Cnergee Technologies have multiple openings for the position of “Software Application Technical Support”. The details are mentioned below:


About the Organization

Cnergee Technologies Pvt Ltd predominantly is into business of developing Software’s i.e. IT & ITES provider.

Located in the heart of Navi Mumbai’s Central Business District has easy accessibility.


Job Details-

Position – Software Application Technical Support

Department-Implementation & Support 

Location – Navi Mumbai- CBD Belapur 

Shifts – Rotational

Only MALE candidates should apply.


Job Description:-

·        Diagnose and troubleshoot technical issues

·        Ask customers targeted questions to quickly understand the root of the problem

·        Track issues through to resolution, within agreed time limits

·        Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

·        Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

·        Provide prompt and accurate feedback to customers

·        Refer to internal database or external resources to provide accurate tech solutions

·        Ensure all issues are properly logged

·        Prioritize and manage several open issues at one time

·        Follow up with clients to ensure their IT systems are fully functional after troubleshooting

·        Prepare accurate and timely reports          

·        Document technical knowledge in the form of notes and manuals

·        Maintain jovial relationships with clients

·        Should have basic knowledge on php, asp.net, SQL server, HTML.


 

Job Specifications:

 

·        B.SC. Computer/IT/CS/ BCS/ B.E. Computer/IT/EXTC, 2017/2016 batch passouts or Any graduate fresher /preferably Technical background

·        Freshers as well as experienced into relevant domain

·        Superior communication (oral and written), customer service and   interpersonal skills

·        Both independent and team worker, as required

·        MS Office proficiency and tracking-software familiarity

·        Ability to multi-task and prioritize effectively

·        Poised and patient when dealing with clients.


Other Details
Total Vacancies
2
Job Type
Full Time
Contact Person
HR
Company Address
S-7-11, Arenja Towers, Sec-11,CBD Belapur, Navi MumbaiIndia. 400614
Last Date
02-06-2019
-- JOB EXPIRED --

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