PowerTech Call Center is hiring Customer Service Manager!!!
Posted On: 07 Sep 2019
PowerTech Call Center
Customer Service Manager
Any Graduate, Any Post Graduate
Rs.300000 - Rs.450000 (Per Annum)
- Customer Retention & Customer Relationship Building, Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
- Establish and maintain effective and cooperative working relationships with dealers and sales.
- 3-5 years High Volume Corporate Collections, Retention & Customer Relationship experience.
- Knowledge of Billing and Collections procedures.
- Accounts Receivable knowledge/experience a plus.
- Strong attention to detail, goal oriented.
- Commitment to excellent customer service.
- Excellent written and verbal communication abilities.
Level of Education: B. Tech, BCA, MCA & CCNA Certified.
Job Location: Delhi.
Age Limit: 30.
Shift Timing: Day Shift.
09-09-2019 To 14-09-2019