Quampetence Business Solutions is hiring Customer Care Officer!!!

Posted On: 21 Sep 2019
Job Details
Company Name
Quampetence business solutions
Designation
Customer Care Officer
Education
Any Graduate
Location
Gurgaon
Experience
Fresher - 2 years
Salary
Rs.180000 - Rs.250000 (Per Annum)

Job Profile:

Desired Candidate Profile / Responsibilities and Duties:


• Proactive and inquisitive candidate required with clear and precise communication, written and oral skills

• Provides back-up support to other group members in the performance of job duties as required Domain knowledge of E-commerce Customer Service

• Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers

• Typing speed is crucial (Speed 30 words per minute)


ROLES AND RESPONSIBILITIES:


• Communicate with client customers via chat to help resolve the issues being faced

• Receive, process and verify the accuracy of orders from customers utilizing the company’s internal CRM/mainframe systems and customer purchase orders

• Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking

• Access the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports

Other Details
Total Vacancies
20
Job Type
Full Time
Contact Person
Tanvi
Company Address
112, 5th floor, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122008
Walkin Date
23-09-2019
Walkin Venue
112, 5th floor, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122008
-- JOB EXPIRED --

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