➢ Answer calls professionally to provide information about products and services, take/ cancel orders or obtain details of complaints.
➢ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken. Process orders, forms and applications.
➢ Follow up to ensure that appropriate actions were taken on customers’ requests.
➢ Refer unresolved customer grievances or special requests to designated departments for further investigation.