Vantage Circle is hiring Specialist Customer Support!!!

Posted On: 07 May 2019
Job Details
Company Name
Vantage Circle
Designation
Specialist Customer Support
Education
B.B.A, B.Tech/B.E, MBA/PGDM
Location
Guwahati
Experience
Fresher - 1 years
Salary
Not Disclosed

Job Profile:

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Technical Support Specialist, having E-Commerce knowledge, who will work alongside our Operations Team in Guwahati. The job will need a fair amount of technical knowledge about web e-commerce portals. You will also learn a lot about how Digital Marketing works in the e-commerce industry.


RESPONSIBILITIES

  • Attend inquiries and resolve product or service problems by clarifying the customer’s complaint via phone, email, online chat, etc.
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Suggest or inform customers about best deals, offers or promotions whenever they are available.
  • Follow communication procedures, guidelines, and policies.
  • Build sustainable relationships of trust through open and interactive communication.
  • Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.


REQUIREMENTS

  • Technical graduate or postgraduate degree (MBA/PGDM) is preferable.
  • Fresh graduates with a good academic track record are welcome to apply.
  • Advanced computer skills with very good typing speed.
  • Fluent professional English proficiency.
  • Excellent written and verbal communication skills.
  • Good analytical skills with active listening and attention to details.
  • Ability to multi-task, prioritize and manage time effectively.
  • Customer orientation and ability to adapt/respond to different type of customers.
  • Willingness to help our customers and provide them with personal experience.
  • Should be able to demonstrate strong work ethics.


Other Details
Total Vacancies
3
Job Type
Full Time
Contact Person
Monisha
Company Address
Sixmile, Guwahati, Assam
Last Date
07-06-2019
-- JOB EXPIRED --

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