Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
• Follow up customer calls made wherever is necessary
• Should be able to answer to emails timely ensuring adherence to the process standards.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.
Education and Experience :-
• Graduate or equivalent
• Proficient in relevant computer applications
• Required language proficiency, especially ENGLISH.
Added advantage :-
• Knowledge or some experience in a call centre or customer service environment
• Good data entry skills
Key Competencies and Skills :-
• Strong problem solving abilities on technical
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Attention to detail
• Team work
• High level of professionalism
5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,000.00 /month
Location: Majura Gate, SURAT
Call: +91 8511539085
Website: - www.votiko.com
Send an email with your resume to email@example.com with subject line as "Job: CS Executive".