Votiko Solutions Private Limited is hiring Customer Care Executive, BPO Executive, Customer Care Representative!!!

Posted On: 12 Sep 2019
Job Details
Company Name
Votiko Solutions Private limited
Designation
Customer Care Executive, BPO Executive, Customer Care Representative
Education
Any Graduate, Any Post Graduate
Location
Ankleshwar, Bharuch, Surat, Valsad-Vapi, Navsari, Tapi
Experience
Fresher - 8 years
Salary
Rs.15000 - Rs.30000 (Per Annum)

Job Profile:

Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.



• Follow up customer calls made wherever is necessary

• Should be able to answer to emails timely ensuring adherence to the process standards.

• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

• Input data into the company computer platform to keep each customer record updated.

Qualifications


Education and Experience :-



• Graduate or equivalent

• Proficient in relevant computer applications

• Required language proficiency, especially ENGLISH.

Added advantage :-



• Knowledge or some experience in a call centre or customer service environment

• Good data entry skills




Key Competencies and Skills :-



• Strong problem solving abilities on technical 

• Verbal and written communication skills

• Listening skills

• Problem analysis and problem solving

• Attention to detail

• Team work

• High level of professionalism

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month

Location: Majura Gate, SURAT

Call: +91 8511539085

Website: - www.votiko.com


Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

Other Details
Total Vacancies
10
Job Type
Full Time
Contact Person
Dimpal
Company Address
International Trade Center Building, C-108 1st, Ring Rd, Majura Gate, Surat, Gujarat 395002
Last Date
10-10-2019
-- JOB EXPIRED --

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