Yendax Pvt Ltd is hiring BPO Executive, Customer Care Executive!!!

Posted On: 11 Jun 2019
Job Details
Company Name
yendax pvt ltd
Designation
BPO Executive, Customer Care Executive
Education
Any Graduate, B.A, 12TH
Location
Delhi (NCR)
Experience
Fresher - 2 years
Salary
Rs.13500 - Rs.24000 (Per Month)

Job Profile:

COLL HR SAWIKA 9953611851/9643281767


We are looking for a qualified Help desk manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.


As a Help desk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.


Responsibilities


  Manage the help desk team and evaluate performance

  Ensure customer service is timely and accurate on a daily basis

  Recruit, train and support help desk representatives and technicians

  Set specific customer service standards

  Contribute to improving customer support by actively responding to queries and handling complaints

  Establish best practices through the entire technical support process

  Follow up with customers to identify areas of improvement

  Develop daily, weekly and monthly reports on help desk team’s productivity

  Provide customer feedback to the appropriate internal teams, like product developers


Requirements


  Proven work experience as a Help desk manager

  Hands on experience with help desk and remote control software

  Solid technical background with an ability to give instructions to a non-technical audience

  Customer-service oriented with a problem-solving attitude

  Excellent written and verbal communications skills

  Team management skills

  BSc degree in Computer Science, Information Technology or relevant field

   

  Job Type: Full-time


JOB LOCATION :- NOIDA


SALARY SCALE:- 20,500 to 28,500 per month [FIXED] + TA + Meals


(Negotiable as per your skill and ability)


CONTACT DETAILS

No. –9953611851

E-MAIL :- HR.GROUP.LHG@GMAIL.COM


DOCUMENTS REQUIRED

One copy updated C.V. (Must)

One copy passport size photo (Must)

One copy xerox of all qualification mark sheets (Optional)

One copy xerox of all id proof (Optional)


***** DIRECT INTERVIEW, NOT VIA ANY CONSULTANCY HUB


Other Details
Total Vacancies
40
Job Type
Full Time
Contact Person
manish
Company Address
delhi motinager
Walkin Date
12-06-2019 To 22-06-2019
Walkin Venue
delhi motinager
-- JOB EXPIRED --

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