Young Minds Technology Solutions Pvt Ltd. is hiring Technical Support Engineer!!!

Posted On: 12 Sep 2019
Job Details
Company Name
Young Minds Technology Solutions Pvt Ltd.
Designation
Technical Support Engineer
Education
Any Graduate, Any Post Graduate
Location
Andhra Pradesh, Karnataka, Kerala, Tamil Nadu, Telangana
Experience
Fresher - 1 years
Salary
Rs.100000 - Rs.300000 (Per Annum)

Job Profile:

Responsibilities

·        Research and identify solutions to software and hardware issues

·        Diagnose and troubleshoot technical issues, including account setup and network configuration

·        Ask customers targeted questions to quickly understand the root of the problem

·        Track computer system issues through to resolution, within agreed time limits

·        Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

·        Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

·        Provide prompt and accurate feedback to customers

·        Refer to internal database or external resources to provide accurate tech solutions

·        Ensure all issues are properly logged

·        Prioritize and manage several open issues at one time

·        Follow up with clients to ensure their IT systems are fully functional after troubleshooting

·        Prepare accurate and timely reports

·        Document technical knowledge in the form of notes and manuals

·        Maintain jovial relationships with clients

Requirements

·        Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

·        Good understanding of computer systems, mobile devices and other tech products

·        Ability to diagnose and troubleshoot basic technical issues

·        Familiarity with remote desktop applications and help desk software (eg. Zendesk)

·        Excellent problem-solving and communication skills

·        Ability to provide step-by-step technical help, both written and verbal

·        BS degree in Information Technology, Computer Science or relevant field

·        Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

 

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.


Other Details
Total Vacancies
1
Job Type
Full Time
Contact Person
Chandini
Company Address
Young Minds Technology Solutions Pvt Ltd,#303,AVR BuildingsOpposite to SV Music college,Balaji Colony,Tirupati,AP.
Walkin Date
12-09-2019 To 10-10-2019
Walkin Venue
Young Minds Technology Solutions Pvt Ltd,#303,AVR BuildingsOpposite to SV Music college,Balaji Colony,Tirupati,AP.
-- JOB EXPIRED --

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