Job Description :
Experience in BPO Operations and Management.
1 or 2 years experience in service industry
Excellent communications & Interpersonal skills
Enthusiastic & Energetic individuals with willingness to learn and grow professionally
Organised professionals with Rich knowledge and passionate in achieving Service Level Agreement (Response & Resolution).
Achieving Process Targets by running the process successfully.
Excellent in analytical ability with very good documentation skills
Good Excel skills and Reporting knowledge
Comfortable in Working with Team Oriented Setting, as well as independent.
Flexible to work in Shifts 24/7
Should be able to Understand client requirements clearly, document and communicate the same to internal teams.
Ability to take ownership of the customer/customer complaints