Innobits Solutions Pvt Ltd is hiring Customer Support Executive, Customer Care Agent, Customer Care Associate!!!

Last Updated: Feb 24, 2021 11:48 IST

JOB DETAILS

Company Name
Innobits Solutions Pvt Ltd
Designation
Customer Support Executive, Customer Care Agent, Customer Care Associate
Education
Any Graduate
Location
Karnataka
Experience
Fresher - 3 years
Salary
Rs.100000 - Rs.200000 (Per Annum)

Job Profile

Innobits


Customer Success Champion


About Us:


At Innobits we are building innovative & simplified technology solutions for bettering the world, based in Bangalore, India & Austin, USA.

We are forming young, dynamic, passionate & talented teams that can help solve complex problems that change the way technology touches our lives. Whether that is making products, business development, creative, writing, marketing, or data science, we are always looking to add to our brightest team.

We are working on revolutionizing how we consume information the fastest way with fresh thinking.


We believe in the KISS principle.

Simplicity is the ultimate sophistication.

Leonardo Da Vinci


The Role:


The role of the customer success champion is to educate customers on product adoption and help customers achieve ROI through product usage.


What is expected from you?


● Own the overall relationship with our customer base, which includes: initial onboarding and training, increasing product adoption, ensuring retention, and on-going customer satisfaction.

● Be the customer’s first point of contact. You are their advocate and champion and work directly with our product team to help improve the product

● You will help customers maximize the value of the product with absolute knowledge of the product

● High levels of quality customer engagement ensuring they reach success as soon as possible

● A continuous approach to actively growing the community of customers

● Identify opportunities for growth by relaying information back to the sales team

● Respond to support queries, provide answers and be the go-to guide

● Management of CRM and other platforms related to delivering customer success

● Help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary


What we are looking for:


● A fresher with good communication skills / A professional with 1-2 years of client-facing experience

● Demonstrated interpersonal skills ● Meticulous, multi-tasker & works with a calm and level headed manner

● Working knowledge of CRM tools

● Ensure adherence to company policies and procedures

● Ensure timely reporting of activities and results


Is a plus if:


● Proven expertise in a similar role

● The ability to work in high energy, fast-paced environment & handle multiple projects


More about you:


 A problem-solver and smart worker

● Team player

● Good time-management skills

● Adaptable, quick learner & ability to work under pressure

● Any graduate


What we offer:


● Competitive salary & Medical insurance

● Handsome incentive

● Laptop / Tab assigned

● A multicultural and diverse team of talented colleagues

● An opportunity to work on impactful products & ideas

● Meals during work hours

OTHER DETAILS

Total Vacancies
30
Job Type
full time
Contact Person
Bhargavi
Company Address
InnobitsSolutions Pvt.LtdGopalan Co-works, Promenade Mall3rd floor, Kathreguppe,Banashankari 3rd StageBangalore-560085Landmark- Above Big Bazaar
Last Date
2021-03-06
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-- JOB EXPIRED --

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