Demand Generation Officer (tso) Jobs in Mangalore at 2COMS Consulting Private Limited

Last Updated: Aug 15, 2021 05:10 IST

JOB DETAILS

Company Name
2COMS Consulting Private Limited
Job title
Demand Generation Officer (tso)
Education
Location
Experience
4-9 Years
Salary
Rs.100000-600000

Job Profile











Technical Services officer in Company, provides Civil Engineering services to its customers, channel


partners, influencers & educates/promotes different products of Company through various technical


activities . The various activities undertaken by TSO are given below.











Preparation & updation of databank of major influencer segments such as Engineers,



builders/contractors.



Coordination with mktg team in planning and conducting Technical meets.



Demand Generation



Redressal of customer complaints and documentation of all reported complaints as per CCRS


SOP .



Technical presentation in Technical meets for all influencer segments such as home builders ,


Contractors and Masons



V isits to customers / influencers of all segments as per Journey cycle plan and providing leads


o f prospective customers to Sales team. Achieve monthly conversion targets as per plan



Godowns assessment



Assessment of damaged cement.



Coordinating in getting product approval from various Govt depts. / key projects .



Information on competitors activities.



Sending market samples for analysis.





Key Result Areas (Key Performance Indicators)



1. SFDC adoption/volume/conversion



2. Technical meets



3. Complaint redressal



4. Loyalty programme



5. Product approvals








Critical Tasks




MANDATORY- KRAs and Key Activities







KRA 1 SFDC adoption/volume/conversion ( 35 %)



- Visit to customers & influencers as per Journey cycle plan





- Achieving Conversion target of 100 MT/25 customers per month





KRA2 Technical meets achievement ( 20%)





-Numberof meets as per plan





- Quality of meets











KRA 3 Complaint redressal (15 %)





- Achieve timely resolution of customer complaints ( 3.5 days)





- Retentionof customers who are complainants ( 40 % customers to be retained in 45

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OTHER DETAILS

Key skills
Tso, Mason, Builder
Industry
Recruitment/ Staffing/ RPO
Summary
Technical Services officer in Company, provides Civil Engineering services to its customers, channel partners, influencers & educates/promotes different products of Company through various technical activities . The various activities undertaken
Last Date
2021-09-22

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