Manager-Network Operations Jobs in Bangalore at Accenture

Last Updated: Aug 18, 2021 05:10 IST

JOB DETAILS

Company Name
Accenture
Job title
Manager-Network Operations
Education
Location
Experience
13-18 Years
Salary
Not Mentioned

Job Profile



Job Description

Skill required: Telecom Operations - Customer Service Management
Designation: Management Level - Manager
About Accenture Operations

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new -one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at What would you do?

You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles.
The Telecom Operations team is involved in developing structures, processes, and capabilitiesfor managing and monitoring telecommunicationsnetworks.
The Customer Service Management team focuses on managing the organization's interaction with current and potential customers. The team is responsible for handling customer queries, enhancing customer satisfaction, ensuring customer retention and ultimately driving sales growth. The team is also responsible for improving business relationships with customers. What are we looking for?
We are looking for individuals who have the following skillset:
  • Customer service - Inbound
  • Customer service - Outbound
  • Operations Management
  • Telecom Operations
  • Adaptable and flexible
  • Ability to establish strong client relationship
  • Agility for quick learning
  • Written and verbal communication
  • Collaboration and interpersonal skills
Roles and Responsibilities
  • In this role you are required to identify and assess complex problems for area of responsibility
  • You will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factors
  • This will require alignment to strategic direction set by senior management when establishing near-term goals
  • Your primary interaction will be with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
  • Some latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignments
  • You will need to flag risks to clients and Accenture stakeholders and propose action plans where needed
  • You will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value
  • Decisions that you make in this role will have a major day to day impact on area of responsibility
  • You will be managing medium - large d teams and/or work efforts at a client or within Accenture
  • You would require transformation mindset and eye for identifying automation/process improvement opportunities.

  • Please note this role may require you to work in rotational shifts.

Qualifications

Any Graduation

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OTHER DETAILS

Key skills
Business Process Delivery
Industry
IT/ Computers - Software
Summary
Job Description Skill required: Telecom Operations - Customer Service Management Designation: Management Level - Manager About Accenture Operations In today's business environment, growth isn't just about building value-it's fundamental to long-ter
Last Date
2021-09-25

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