Senior Analyst-IT Help desk Jobs in Bangalore at Accenture

Last Updated: Sep 15, 2021 05:10 IST

JOB DETAILS

Company Name
Accenture
Job title
Senior Analyst-IT Help desk
Education
Location
Experience
5-8 Years
Salary
Not Mentioned

Job Profile



Job Description

Skill required: IT Help desk - Customer Service Technology Support
Designation: Management Level - Senior Analyst
About Accenture Operations

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new -one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.
You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems. What are we looking for?
We are looking for individuals who have the following skillset:
  • Ability to establish strong client relationship
  • Agility for quick learning
  • Ability to work well in a team
  • Ability to handle disputes
It would be a value add if you are proficient in:
  • Customer service - Inbound
  • Customer service - Outbound
  • Customer Service Management
Roles and Responsibilities
  • In this role, you need to analyze and solve increasingly complex problems
  • Your day to day interactions is with peers within Accenture
  • You are likely to have some interaction with clients and/or Accenture management
  • You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments
  • You will need to consistently seek and provide meaningful and actionable feedback in all interactions
  • You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
  • Decisions that are made by you will impact your work and may impact the work of others
  • You would be an individual contributor and/or oversee a small work effort and/or team.

  • Please note this role may require you to work in rotational shifts.

Qualifications

Any Graduation/10th/SSLC/SSC/12th/PUC/HSC

Apply to More than 1000+ new jobs in your city

OTHER DETAILS

Key skills
Senior Analyst, Customer Service, Client Relationship, It Help Desk
Industry
IT/ Computers - Software
Summary
Job Description Skill required: IT Help desk - Customer Service Technology Support Designation: Management Level - Senior Analyst About Accenture Operations In today's business environment, growth isn't just about building value-it's fundamental to
Last Date
2021-09-30

Alert : FreshersLIVE Employees will not call any candidates towards Job Offer or Job assistance. FreshersLIVE will never charge any candidates for Jobs. Please be aware of fraudulent calls or emails. Please write to [email protected] for any assistance.
Disclaimer: This Job is auto-published from MonsterIndia. For any issues with above Job Posting, please contact MonsterIndia

Apply Various Job Roles on Fresherslive.com

Job Role Apply Link
Other Roles Other Roles Jobs 2021 (56965 Vacancies)
Anganwadi Worker Anganwadi Worker Jobs 2021 (50485 Vacancies)
Software Software Jobs 2021 (28665 Vacancies)
Trainee Trainee Jobs 2021 (25720 Vacancies)
Programmer Programmer Jobs 2021 (23722 Vacancies)
Designer Designer Jobs 2021 (10659 Vacancies)
Sub Inspector Sub Inspector Jobs 2021 (10291 Vacancies)
Application Engineer Application Engineer Jobs 2021 (10140 Vacancies)
Constable Constable Jobs 2021 (9847 Vacancies)
Pre Primary Teacher Pre Primary Teacher Jobs 2021 (8395 Vacancies)
Customer Service Executive Customer Service Executive Jobs 2021 (7737 Vacancies)
Trained Graduate Teacher Trained Graduate Teacher Jobs 2021 (6697 Vacancies)
Assistant Assistant Jobs 2021 (5064 Vacancies)
Auxiliary Nurse Midwifery Auxiliary Nurse Midwifery Jobs 2021 (5000 Vacancies)
Gramin Dak Sevak Gramin Dak Sevak Jobs 2021 (4845 Vacancies)
Development Officer Development Officer Jobs 2021 (4396 Vacancies)
Apprentice Apprentice Jobs 2021 (3607 Vacancies)
Business Development Manager Business Development Manager Jobs 2021 (3063 Vacancies)
Health Officer Health Officer Jobs 2021 (2850 Vacancies)
General Medical Officer General Medical Officer Jobs 2021 (2632 Vacancies)
View More Jobs By Role (1 lakh + vacancies)

Fresherslive.com has taken maximum steps to ensure that the job posting is genuine. This Job posting was made by the company/recruiter directly and exclusively on Fresherslive.com. If the recruiter is charging any Fees from the job seekers, please write to us at [email protected] / [email protected].