Team Lead/Consultant-Technology Service Delivery Management Jobs in Mumbai at Accenture

Last Updated: Sep 15, 2021 05:10 IST

JOB DETAILS

Company Name
Accenture
Job title
Team Lead/Consultant-Technology Service Delivery Management
Education
Location
Experience
7-11 Years
Salary
Not Mentioned

Job Profile



Job Description

Skill required: Technology Service Delivery Management - Infrastructure Account Management
Designation: Management Level - Team Lead/Consultant
About Accenture Operations

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new -one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at What would you do?

You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.
The Technology Service Delivery Management (TSDM) team act as a trusted business advisor for providing guidance around operations and optimization of an IT infrastructure and services for Accenture Operations.
The Infrastructure Account Management team is focused on delivering desired business outcomes through effective planning and ensure implementation to realize maximum benefit with minimized risk for projects/stakeholders by leveraging a consistent framework and processes defined. What are we looking for?
We are looking for individuals who have the following skillset:
  • Network Operations & Service Management
  • Adaptable and flexible
  • Agility for quick learning
  • Written and verbal communication
It would be a value add if you are proficient in:
  • Voice Contact Center
Roles and Responsibilities
  • In this role, you need to analyze and solve moderately complex problems
  • You are required to create new solutions, leveraging and, where needed, adapting existing methods and procedures
  • You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
  • Your primary upward interactions are with your direct supervisor
  • You may interact with peers and/or management levels at a client and/or within Accenture
  • You will be provided with guidance when determining methods and procedures on new assignments
  • The decisions that are made by you will often impact your team
  • You would be an individual contributor and/or oversee a small work effort and/or team.

  • Please note this role may require you to work in rotational shifts.

Qualifications

BE/ME/Any Graduation

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OTHER DETAILS

Key skills
Team Lead, Service Delivery Management, Network Operations
Industry
IT/ Computers - Software
Summary
Job Description Skill required: Technology Service Delivery Management - Infrastructure Account Management Designation: Management Level - Team Lead/Consultant About Accenture Operations In today's business environment, growth isn't just about buil
Last Date
2021-09-30

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