Agreeya Solutions India Private Limited Jobs 2022 Apply Online Helpdesk Engineer vacancy Jobs in Noida - News

Agreeya Solutions India Private Limited Jobs 2022 Apply Online Helpdesk Engineer vacancy Jobs in Noida was updated on 25th September 2022​, Candidates can apply online

Last Updated: Sep 25, 2022 05:10 AM | FL Admin

Agreeya Solutions India Private Limited Jobs 2022 Apply Online Helpdesk Engineer  vacancy Jobs in Noida - News
Helpdesk Engineer Job Vacancy in Noida apply Agreeya Solutions India Private Limited Jobs 2022

Agreeya Solutions India Private Limited Careers 2022 Notification Overview


Company Name
Agreeya Solutions India Private Limited
Job title
Helpdesk Engineer
4-6 Years
Not Mentioned

Job Profile

job description

role/project description immediate joiner for the helpdesk profile in ips support team for six months contract. please review the attached jd and share relevant profiles asap.

we need an associate with 4-6 years of experience in application production support along hardware/networking support with excellent communication skills. strong itil knowledge is must. this person would be supporting during us business hours, hence would be working in rotational shifts between 04 pm till 07 am ist.
basic function

troubleshoot and resolve issues for osi. this includes
  • osi users are able to login/connect to corp domain
  • try to recreate issue to determine if it s the application/our network/users computer or customers network. this may require assistance from level 2 tech
  • create scsm tickets for further investigation

  • maintaining production issues tracking spreadsheet
  • generate reports as defined on regular basis
  • generate adhoc reports as requested

  • anticipate future needs based on current usage and make recommendations for the same
  • review daily reports and recommend changes based on trends
  • interface with the application development team / database team to help address, define and resolve problems as they occur
  • acknowledge and communicate reported issues
  • escalate issues based on urgency and business impact

essential functions
  • able to answer call and understand user requirement to provide a good customer service over phone
  • add/remove users, create ids for all internal users, update user permissions for all users
  • disable user access for all applications, reset and/or unlock users access
  • assist in managing active directory 30 day clean up
  • check user access on osi machine and map the same with corp access so that they are able to connect to corp network via vpn
  • ability to operate at all levels within the organization and cross functionally within multiple client organizations
  • ability to troubleshoot issues that may cross functional area boundaries, i.e. database, storage, system, and network
  • acknowledge, resolve and/or escalates issues in a timely fashion
  • strictly adhere to defined slas
  • understand business requirements for customer base and be able to translate them into technical requirements
  • ensure the highest levels of customer satisfaction
  • providing 24x7 operational supports for systems in the datacenters including general administration and management flexible for shifts
  • specific areas of responsibilities include self driven towards evaluating advanced technologies recommending the right solutions
  • kpi / sla tracking for service provider and partner

primary internal interactions
  • manager infrastructure services production delivery
  • other osi managers
  • osi helpdesk team
  • osi development team
  • osi end users
  • exl global it staff
  • business it management team
  • osi production engineering team
  • osi dba team

primary external interactions
  • vendors
  • vendor specific - technical consultants and operation support managers.

organizational relationships

reports to supervises

technical skills
  • user management through active directory
  • basic understanding of network technology
  • security administration
  • batch job management experience
  • application/report administration
  • report deployment
  • ms-office
  • certifications in microsoft
  • report generation using excel and power point

process specific skills
  • good understanding and familiarity with itil framework
  • good understanding and familiarity with iso, sox, sas and pci / dss
  • documentation including basic knowledge of and familiarity with visio
  • protocol definition and management
  • dr/bc

soft skills desired
  • ability to communicate effectively with all levels within and outside the organization, including senior management and technical teams
  • good listening and consultative skills
  • excellent written and presentation skills. keen attention to detail.
  • excellent verbal communication skills
  • record minutes of meeting for all meetings between other teams
  • self-motivated, organized, strong initiative and be customer focused
  • master of multi-tasking
  • comfortable working in night shifts

soft skills minimum

education requirements
  • graduation with specialization in information technology
  • certification in mcp

work experience requirements
  • at least 3-5 years in a similar role
  • exposure to system and computing operations including helpdesk support role

job location

mandatory skills

good to have skills

certifications required if any

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Key skills
Helpdesk Engineer
IT/ Computers - Software
Job Description Role/Project Description Immediate joiner for the helpdesk profile in IPS support team for six months contract. Please review the attached JD and share relevant profiles ASAP. We need an associate with 4-6 years of experience in app
Last Date

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