India CSM Leader Jobs in Bangalore at Amazon

Last Updated: Aug 15, 2021 05:10 IST


Company Name
Job title
India CSM Leader
10-13 Years
Not Mentioned

Job Profile

Job Description :
Area CSM Leader, Amazon Internet Services Private Limited

Amazon Web Services (AWS), the Amazon cloud Product Line, is leading the cloud revolution globally. As a Customer Solution Manager (CSM) with Amazon Internet Services Private Limited (AISPL), you will work with the largest and most complex enterprises in the world, to enable their multi-year journey to the cloud. In this new, highly visible, role you will ensure that all AISPL teams work together effectively and efficiently to deliver for the customer.

Role & Responsibilities
You will lead the CSM function at Area level, managing the team of CSMs working in the Area. The Customer Solution Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units. You will support the team of CSMs as well as undertake customer facing activities to help drive customer results, resolve challenges and help customers best engage with AISPL. You will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multi disciplinary teams (business development, solutions architecture, support, product, professional services, partners). As the manager of the team you will consider the end-to-end needs of the developing CSM function including resourcing, functional topics, enablement and training as well as taking ownership of initiatives that will further develop and mature the function.

In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solution Manager function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued. When supporting the CSMs you manage with customer facing activities you will gain an understanding of the customer's business vision, culture and processes, ensuring that their needs are accurately communicated to AISPL leadership, product, and engineering teams. You should be passionate about delivering a great customer experience by deploying AWS cloud solutions, driving innovation, and delivering successful migration programs.

Successful candidates will have a technical program management background, be detail driven, and have experience in managing virtual teams to deliver complex programs. You will be a passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive the deliver results for your customer.
Basic Qualifications :
Basic qualifications
10+ years leading complex, large scale, IT/technical/engineering programs
7+ years in a senior customer facing role
Bachelor's degree in science, technology, engineering, math or equivalent experience
Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information at the C-suite/VP level
Experience working with current technologies (especially cloud)
Self-motivated problem solver who thrives in a dynamic and customer-focused environment
Strong organizational and troubleshooting skills with attention to detail
Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
Highly analytical, technically proficient, and able to learn new tools and software quickly
Demonstrated leadership through influence
Business English language skills

Preferred Qualifications :
Preferred qualifications
Robust understanding of key technology and market trends
Experience across different industry verticals
Prior experience working in a technology sales organization
Direct experience in implementing AWS/cloud services
Deep understanding of software development/engineering life-cycle from conception to delivery
PMP, Prince2, PgMP, SAFe or SCRUM/Agile certified
Working experience as a SCRUM master or leading a SAFe program

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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Key skills
Internet/ E-commerce
Job Description : Area CSM Leader, Amazon Internet Services Private Limited Amazon Web Services (AWS), the Amazon cloud Product Line, is leading the cloud revolution globally. As a Customer Solution Manager (CSM) with Amazon Internet Services Privat
Last Date

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