Amazon Jobs 2022 Apply Online Manager I, Investigation vacancy Jobs in Hyderabad - News

Amazon Jobs 2022 Apply Online Manager I, Investigation vacancy Jobs in Hyderabad was updated on 23rd September 2022​, Candidates can apply online @fresherslive.com

Last Updated: Sep 23, 2022 05:10 AM | FL Admin

Amazon Jobs 2022 Apply Online Manager I,  Investigation  vacancy Jobs in Hyderabad - News
Manager I, Investigation Job Vacancy in Hyderabad apply Amazon Jobs 2022

Amazon Careers 2022 Notification Overview

JOB DETAILS

Company Name
Amazon
Job title
Manager I, Investigation
Role
Education
Location
Experience
7-10 Years
Salary
Not Mentioned

Job Profile



Job Description :

Support Ops team is an integral part of Defect Prevention & Reconciliation (DP&R) team. The DP&R team's vision is to build an intuitive, accurate, and automated inventory management experience for Sellers when their inventory encounters defects during the fulfilment process. Support Ops team caters to Fulfilment by Amazon (FBA) for NA marketplace. Support Ops team is a critical operational group that reviews Sellers' financial and inventory related questions, provides coaching to Sellers on defects, and manages Jeff B and VP level executive escalations. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller request. Support Ops has a head start of 7 years into managing FBA operations, equipped with dedicated support teams like L&D (Learning and Development), AA (Associate Advisors), QA (Quality Audit), CP (Capacity Planning), Analytics & Tech. In 2019, the team launched its operations in Hyderabad, India and further expanded its global presence to China in 2020.

: In this role you will be a managing a team 12-15 L4 individual contributors in support roles, and will own all aspects of people, process and stakeholder management. You will be responsible for establishing robust support mechanisms, tracking performance standards, identifying and leading process improvement opportunities, and drive collaboration among Operations & Support Teams. The candidate should possess strong written/verbal communication skills to effectively anchor discussions with leadership, ability to lead and motivate large teams, managing through ambiguous situations and a result driven focus within a production/contact center environment.

Operations - Support Management: The candidate needs to be able to drive results in a production environment. Must lead their team and stakeholders towards meeting operational metrics of quality, productivity, and service levels. Will be responsible for setting the goals and vision for the function(s) operating under the candidate.

Stakeholder Management and Communication: The candidate would need to interact with multiple stakeholders within India and globally and at times, would be required to influence and drive consensus between teams. The candidate would also be required to write high impact, clear and concise documents (Support Strategies, Business review documents, etc.).

People Leadership: The candidate would be responsible for creating mechanisms for employee growth and development. This would mean enabling L4 IC's and creating strong succession plans. Will strike the right balance between effective delegation while maintain a strong connect with support associates through different communication channels (1:1 connects, Huddles, Open office hours etc..). Ability to scale on Support HC as per business needs.

Process Improvements, Automation, and Innovation: The candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same.

Basic Qualifications :
. 4+ years' experience in operations management
. 2+ years of people management experience.
. Relevant experience of managing support teams (15+ HC)
. Strong communication skills, written and verbal. Experience of writing effective narratives
. Experience of Quality and Process improvement skills - Six Sigma/Defect reduction techniques/Gemba walks
. Track record of driving change and innovation
. Proven ability to understand and manage complex systems
. Strong ability to source and analyze data to drive business metrics. Should be highly data driven
. Coaching and leadership skills that bring out the best of the team
Preferred Qualifications :
. Master's degree or MBA
. Extensive relevant operations industry experience (4-6 years above)
. Extensive experience as a manager of managers with consistent top performance
. Internal only - A display of strong leadership principles over the last 2 OLR cycles
. Candidates with experience of managing large teams with multiple front-line managers (Fraud/Risk Management, Sales, Customer Service, Back-end operations)
. Exposure of working in a matrix environment


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OTHER DETAILS

Key skills
Industry
Internet/ E-commerce
Summary
Job Description : Support Ops team is an integral part of Defect Prevention & Reconciliation (DP&R) team. The DP&R team's vision is to build an intuitive, accurate, and automated inventory management experience for Sellers when their inventory encou
Last Date
2022-10-31

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