National Account Manager Jobs in Mumbai at Amazon

Last Updated: Aug 15, 2021 05:10 IST

JOB DETAILS

Company Name
Amazon
Job title
National Account Manager
Role
Education
Location
Experience
6-9 Years
Salary
Not Mentioned

Job Profile



Job Description :
NationalAccount Manager - Job Description
Want to work in one of the fastest growing and most innovative businesses at Amazon? Interested in working in a high impact role? Come and join our team and be involved in growing an exciting new business in India. Amazon's Devices (Fire TV, Amazon Echo, Kindle) are revolutionary and one of the most innovative and fastest growing businesses at Amazon.
The Devices Offline Retail team is looking for a National Key Account Manager to lead organized trade business in India. A successful candidate will be expected to think and act both strategically and tactically. He or she will be analytical, customer centric, resourceful, team oriented, an effective communicator. This individual will be data driven, detail-oriented, extremely organized and professional, capable of handling multiple projects at once, able to take direction, capable of dealing with ambiguity and rapidly-changing priorities, and comfortable working with cross functional teams. He/She is expected to be customer obsessed and passionate about new technologies.

Roles and Responsibilities: National Key Account Manager is responsible for driving Devices growth with large national retailers, delivering a positive experience through the program. The key responsibilities are as follows:
Retailer Support and Business Growth:
Identify, action and/or provide advice on how to improve business input metrics that drive profitable growth and improve end customer experience, in collaboration with other Amazon programs and teams.
Manage end to end goal setting for retailers to align with organizational goals.
Collaborate cross-functionally to ensure timely, accurate and professional operational support to retailers within a specified SLA.
Analyze industry and Amazon internal data to understand competitive landscape across multiple categories and identify customer trends
Retailer Relationship Management:
Build strong relationships with retailers across the portfolio proactively build and review joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
Manage Retailer needs and monitor complexity through efficient resource allocation.
Establish improvement plans and mange expectations with internal teams as appropriate.
Leadership:
Acts as a thought leader in defining success criteria and understand business needs of retailers in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization with internal and external stakeholders, including C level executives.
Partner with internal/external teams including Category Management, Merchant Technology, Channel Marketing, Product and Global teams to align programs and initiatives to drive growth in existing retailers.
Process Excellence:
Collaborate with other internal departments to support the improvement of tools and processes to enhance the retailer experience and drive productivity for the Devices team.
Identify, quantify, and define feature enhancements to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.




Basic Qualifications :
6+ years of sales experience
Understanding of the retail and wholesale landscape in India with exposure to prior interactions with sellers and distributors
Experience analyzing data and best practices to assess performance drivers
8+ years of relevant work experience in account management and/or operations in a large multinational retailer or consumer electronics environment
Bachelor's degree is required
English language proficiency required.
Experience in selling consumer products
M.B.A., MS or MA preferred
Experience in e commerce and/or retail with consumer electronics or high-tech products
Ability to manage large numbers of initiatives and competing priorities
Ability to deliver both tactical and long-term priorities
Good understanding of the Internet, social media, and digital media
Willingness to roll up one's sleeves to get the job done.
Sound business judgment, proven ability to influence others, and strong analytical thinking skills as well as a proven track record of taking ownership and driving results.
Strong leader with excellent verbal and written interpersonal skills ability to work successfully with and influence all levels across Amazon.
Demonstrated ability to coordinate projects across functional teams, including technical, engineering, marketing, design and merchandising teams.
Significant years' experience in successfully delivering results in a fast-paced and dynamic business environment.
History of effectively managing external customers and successfully working with internal teams to build new capability and implement projects.
Independence and flexibility.
Analytical approach to problem solving and a track record of driving results through continuous improvement.
Proficiency at leveraging precious resources.
High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
Composed, poised and professional demeanor.
Well-timed tenacity and conviction.
Preferred Qualifications :
8+ years of experience in Sales and Account management in CE or Mobile categories preferably in India.
End2End Ownership of Accounts and ability to meet/exceed financial and unit sales goals.
Dealing with buyers, store managers & regional managers of retail chains to build and execute short and long term business plans.
Lead Monthly and Qtrly business review with partners and internal stake holders.
Provide inputs to the product/marketing/regional team on innovative ideas to increase brand recall and sales.
Build and maintain relationships with external parties (or business customers). Drive contract negotiations and terms improvements working with senior level decision makers.
Measure and analyze existing projects for opportunities to improve the customer experience and reduce costs.
Drive market analysis and provide recommendations for expansion within market segment. Execute approved expansion recommendations.
Build strong internal relationships across Amazon. Influence internal teams to deliver the right results for the business.
Be comfortable in getting hands dirty in day-to-day tasks to get things done.
Have the obsession to drive a better customer experience through everything that we do here at Amazon.
Takes initiative. Doesn't wait to be asked. Plans efficiently while avoiding analysis paralysis. Consistent effort, intense commitment, high attention to detail and ability to independently manage multiple, competing priorities simultaneously.
Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Willingness to go above and beyond when needed.



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OTHER DETAILS

Key skills
Industry
Internet/ E-commerce
Summary
Job Description : NationalAccount Manager - Job Description Want to work in one of the fastest growing and most innovative businesses at Amazon? Interested in working in a high impact role? Come and join our team and be involved in growing an excitin
Last Date
2021-09-22

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