Amazon Jobs 2022 Apply Online Operations Manager vacancy Jobs in Across India - News

Amazon Jobs 2022 Apply Online Operations Manager vacancy Jobs in Across India was updated on 17th March 2022​, Candidates can apply online

Last Updated: Mar 17, 2022 05:00 AM | FL Admin

Amazon Jobs 2022 Apply Online Operations Manager  vacancy Jobs in Across India - News
Operations Manager Job Vacancy in Across India apply Amazon Jobs 2022

Amazon Careers 2022 Notification Overview


Company Name
Job title
Operations Manager
7-10 Years
Not Mentioned

Job Profile


Job summary
Amazon's technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in Amazon Internet Services Private Limited (AISPL), you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.

Amazon has a fast-paced environment where we "Work Hard, Have Fun, Make History." On a typical day, an Engineer might thoughtfully work with customers to dive deep into the root cause of an issue, investigate why a metric is trending the wrong way or a deployment is failing, consult with a diverse range of engineers at AISPL and discuss radical new approaches to automate operational issues.

The AWS Premium Support team in Amazon Internet Services Private Limited (AISPL) is seeking an experienced Operations or Support Manager based in India to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings ( Our customer facing Support Engineers resolve customers' technical issues ranging from general guidance through technical deep-dives identifying and resolving complex configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.

Apart from working on a broad spectrum of technical issues, an AWS Engineer may also coach/mentor new hires, develop internal and external facing contents, deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.

Our Engineers are also the "voice of the customer" and have a strong voice into the development teams for recurring issues or feature requests. AWS Premium Support operates in shift and work will be required to include afternoon, weekend and holidays

A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.

Key expectations of the AWS Support Manager include:
. Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
. Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
. Participate in Hiring Process to hire and build/grow team of Support Engineers in India.
. Influence Sr. Support Engineers and development teams to improve the customer support experience.
. Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
. Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.
. Handle escalations and guide engineers to the proper teams by diving deep into the problem.
. Drives effective business and technical discussions.


. 7+ years of experience in technical support, engineering or operations environment 5+ off which should be in managing technical teams.
. Highly motivated and passionate about technology - should have good understanding of the technology that the person is managing.
. Proven track record of driving improvement programs in the operations, engineering and support fields.
. Must have BE/B.Tech or equivalent degree. Higher education preferred.
. Proven track record of delivering results through people, business and operations management.
. Hands on experience in one of the technical domains -Database OR Big Data (Hadoop and its ecosystem) OR Analytics
. Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.

-International experience is an added bonus
.The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

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Key skills
Operations Manager
Internet/ E-commerce
DESCRIPTION Job summary ABOUT US Amazon's technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in Amazon Internet Services Private Limited (AISPL), you will be at the fo
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