Amazon Jobs 2023 Apply Online Senior Associate vacancy Jobs in Across India - News

DESCRIPTION

Handle various types of cases related to catalog and vendor complaints
. Provide required inputs to stakeholders to manage vendor feedbacks
. Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging, catalog edits and all catalog related activities
. Document processes & regularly update existing SOPs
. Review & suggest SOP changes required if any to the team basis input from Category managers
. Handle various sets of daily, weekly and monthly business reports
. Onboard new processes if required as per the business needs

I. Skills
. Excellent written and oral communication skills in English
. MS Excel proficiency - ability to mine voluminous data for specific detail
. Strong analytical skills
. Strong interpersonal skills
. Excellent listening skills
. Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics
. Pace of implementation and consistency in performance
. Willingness to take initiatives and additional responsibilities
. Commitment and completion factor
. Peer respect - establish and maintain cooperative working relationships
. Creative and analytical problem solvers with passion for operational excellence
. Identify areas of possible process improvements

III. Ability to
. Multi task in a fast paced environment
. Operate in the system with speed and accuracy necessary to meet Amazon standards
. Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
. Flexible to work in shifts (including weekends) basis the business requirements and to make calls

IV. Operations
. Interact with vendors/stakeholders for process setup/clearing blockers in process
. Flag possible escalation, dive deep to recommend and implement corrective actions
. Flag any updates received from stakeholders on process to Team Lead/Manager
. Be part of stakeholders' calls to raise challenges, lead, and document conference discussions
. Audit tasks assigned to junior associates and report quality metrics
. Train new staff and give feedback to the training team/manager
. Understand the processes across teams & work towards improving the same along with process experts

BASIC QUALIFICATIONS

Basic Qualifications
. Bachelor's degree in any discipline
. 2 - 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
. Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus

PREFERRED QUALIFICATIONS

Preferred Qualifications
. Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus
-Retail experience
-SQL knowledge