Amazon Jobs 2022 Apply Online Senior Manager, Software Development vacancy Jobs in Hyderabad - News

Amazon Jobs 2022 Apply Online Senior Manager, Software Development vacancy Jobs in Hyderabad was updated on 26th August 2022​, Candidates can apply online

Last Updated: Aug 26, 2022 05:10 AM | FL Admin

Amazon Jobs 2022 Apply Online Senior Manager,  Software Development  vacancy Jobs in Hyderabad - News
Senior Manager, Software Development Job Vacancy in Hyderabad apply Amazon Jobs 2022

Amazon Careers 2022 Notification Overview


Company Name
Job title
Senior Manager, Software Development
12-15 Years
Not Mentioned

Job Profile


Are you interested in taking a front-seat in the innovative technology that powers Amazon's award-winning Customer Service

The Amazon CS Consumer technology team believes that the edge Amazon has on its competitors is the customer service we provide. We work towards a single goal: to ensure the best possible experience for our customers.

To do that, we want to improve the speed and efficiency with which we can react to customer contacts. We are continuously working towards innovating on behalf of our customers. The portfolio of products that we own and manage ranges across Self Service products that focus on reducing effort for Amazon customers, Artificial Intelligence (AI) powered, automated customer communication channels that help solve customer issues and delight them and Smart Routing and prediction frameworks where we use data to pre-empt customer issues, address them pro-actively and dynamically connect them to the best equipped associates.
This is a team with a cross-border mindset, creating products and solutions that are solving customer and CS associate facing problems across geographies. This role requires closely working with business owners and product managers across the organization to define, strategy, requirements and timelines as well as lead different technical teams through design, delivery, management and support. The role warrants a very high level of deep dive and an inherent bias for action towards solving complex problems.

As a Sr Manager, Software Development, you will have technical ownership of critical parts of the Customer Experience. You'll lead a talented and nimble team of managers, engineers, and technical program managers to create innovative ways to improve customer experience for our Customers as well as Customer Service Associates.

Responsibilities include managing an organization of 25+ individuals across 2 countries, process, and quality of service improvements, strategic planning, project management for software within the team, and management of resources across teams. Successful candidates will be strong leaders who can prioritize well, communicate clearly, and have a consistent track record of delivery.

The ideal candidate will be passionate about solving the toughest software challenges you'll be excited by working at huge scales, and you'll have a proven record of delivering highly operable and maintainable software projects on time. You'll have relentlessly high standards for yourself and everyone you work with and you'll be constantly looking for ways to make the systems you own better. You'll be intensely customer focused: you understand your customers' challenges and are constantly looking for ways to solve them. You have great communication skills, and enjoy working in a fast-paced, collaborative team environment.

You must be able to:
  • Interact with Project Sponsors, Project Stakeholders and multiple business and technical teams to define and deliver complex features.

  • Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.

  • Plan and manage multiple parallel projects.

  • Create, maintain, and disseminate project information to stakeholders.

  • Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.

  • Be the glue that is able to understand, plan, and manage the cross-team inter-dependencies for complex systems.

  • Communicate project issues and status in a concise, accurate, and professional manner

  • Apply best practices to software development lifecycle for projects based on experiences with a number of agile and blended approaches, as well effectively coordinating the implementations across teams using very different approaches.

  • Build and maintain integrated project schedules that account for internal/external dependencies, differing SDLC approaches, numerous constraints, and adequately factors in some contingency for some unplanned delays while still be aggressive.

  • Remain flexible to changing priorities, open to new ideas and have Amazon's success firmly in your focus.

  • Think BIG!!!

  • 12+ years of relevant work experience in Software Development.
  • 7+ years of software management and a proven ability to translate customer needs into business and product requirements.
  • Proven analytical and quantitative skills ability to use hard data and metrics to back up assumptions and develop project business cases and deciding the right priority.
  • Proven ability to architect large scale systems.
  • High attention to detail including precise and effective customer communications.
  • Ability to manage multiple, competing priorities simultaneously.
  • Ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical employees.
  • Should be able to think strategically and execute methodically and tactically.
  • Superior verbal and written communications skills.
  • Ability to work in a fast-paced environment where continuous innovation is desired.
  • Composed, poised and professional demeanor.
  • History of teamwork and willingness to roll up one's sleeves to get the job done.

  • Prior experience in e-comm/fintech
  • Experience in distributed systems

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Key skills
Senior Manager, Software Development
Internet/ E-commerce
DESCRIPTION Are you interested in taking a front-seat in the innovative technology that powers Amazon's award-winning Customer Service? The Amazon CS Consumer technology team believes that the edge Amazon has on its competitors is the customer serv
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