Amazon Jobs 2022 Apply Online Senior Program Manager, Payments, APAC Payment Business Operations vacancy Jobs in Chennai - News

Amazon Jobs 2022 Apply Online Senior Program Manager, Payments, APAC Payment Business Operations vacancy Jobs in Chennai was updated on 26th August 2022​, Candidates can apply online

Last Updated: Aug 26, 2022 05:10 AM | FL Admin

Amazon Jobs 2022 Apply Online Senior Program Manager,  Payments,  APAC Payment Business Operations  vacancy Jobs in Chennai - News
Senior Program Manager, Payments, APAC Payment Business Operations Job Vacancy in Chennai apply Amazon Jobs 2022

Amazon Careers 2022 Notification Overview


Company Name
Job title
Senior Program Manager, Payments, APAC Payment Business Operations
5-8 Years
Not Mentioned

Job Profile


Job summary
Senior Program Manager - APAC Payments

Are you interested in being part of a fast-paced technology company offering the next generation of online payment systems and services, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce and the Payment Services Division is looking for a motivated program manager to join APAC Payment Business Operations team in Chennai, India. This role is responsible for managing Payments and Gift Cards related business health and resolve operational issues impacting customer experience and payment performance for Amazon APAC.

Amazon Payments owns and maintains the software platform which processes 20+ payment methods/products in APAC. The APAC Payment Business Operations Team supports the larger Payments Division which includes software development, product management and technical operations. The Business Operations team is the first contact for payment customer experience and payment performance issues, receiving escalations from internal stakeholders such as Customer Service, Retail Operations, Finance, Accounting, Legal, Tax, Risk, Security, and Compliance, as well as third party partners and banks relied upon to process payments. Additionally, this team is responsible for driving operational efficiencies and escalation reduction opportunities. This team also assess third party payment partners and manages the operational relationship with third party payment partners, advocating for customer experience and driving operational improvements.

In addition to managing the programs to support product/project launch, driving and ensuring success of the objectives to improve customer experience, payment processing performance, and operational excellence, this role is required to serve as a hands-on analyst, resolving escalations and managing Payments' partners and internal clients. It is critical that the successful candidate is able to successfully communicate with our global teams in both written and verbal.

The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. He or she will be analytical in their decision making, with a demonstrated ability to drive issues to completion. Experience in the payments industry or prepaid card industry is preferred.

Primary responsibilities:
. Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon
. Managing operational relationships with third party partners and internal customers
. Identifying operational gaps in new offerings and setting operational requirements for new projects
. Managing medium to large d business operations projects
. Training analysts tasked with responding to internal escalations within a set service level goal and CS for resolving customer contacts related to payment issues
. Interfacing with business and technical customers, gathering requirements and producing data-driven analysis partnering with internal teams to support new payment products or functionality post launch
. Working with technology teams to drive payment processing performance improvement
. Defining metrics for assessing performance and trends

  • 5+ years of experience in program or project management
  • Experience defining program requirements and using data and metrics to determine improvements
  • 5+ years of experience working cross functionally with tech and non-tech teams
  • 5+ years of experience delivering cross functional projects

Basic qualifications:
Job Requirements:
. Proven relevant work experience of 7+ years in payments or program management
. Experience driving small to medium d projects
. Experience managing external relationships
. Strong business and data analytical skills with excellent problem-solving abilities
. Aware of the importance of payment information security
. Be team-conscious, responsible, earnest and cautious
. Basic data analysis skills
. Have the ability of communication, coordination, hardworking with carefulness, initiatives, meticulous and patience, and undertaking the pressure
. Be able to think creatively and possess strong analytical and problem-solving skills
. Good communication skills
. Education Bachelor's Degree or Equivalent

Preferred qualifications
. Payments industry knowledge preferred
. Project Management experience preferred
. Finance related knowledge and expertise
. Metrics development skills-SQL

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Key skills
Senior Program Manager, Payments
Internet/ E-commerce
DESCRIPTION Job summary Senior Program Manager - APAC Payments Are you interested in being part of a fast-paced technology company offering the next generation of online payment systems and services?, a Fortune 500 company based in Seatt
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