Amazon Jobs 2023 Apply Online Subject Matter Expert (SME) vacancy Jobs in Across India - News

Amazon Jobs 2023 Apply Online Subject Matter Expert (SME) vacancy Jobs in Across India was updated on 24th April 2022​, Candidates can apply online

Last Updated: Apr 24, 2022 05:00 AM | FL Admin

Amazon Jobs 2023 Apply Online Subject Matter Expert (SME)  vacancy Jobs in Across India - News
Subject Matter Expert (SME) Job Vacancy in Across India apply Amazon Jobs 2022

Amazon Careers 2023 Notification Overview


Company Name
Job title
Subject Matter Expert (SME)
3-5 Years
Not Mentioned

Job Profile

DESCRIPTION, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection., Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history!
Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Vision of RBS is to accelerate Amazon's flywheel by 1) improving the customer experience by fixing detail page catalog defects at scale, 2) improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners.
Within RBS, the Andon Defect Elimination team strives to reduce the problems identified with the products and process flow. The team's primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

About the Role
As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & technics and system improvements.
The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon's core values and translates those into everyday practices.

Key Performance Areas
- Own the defect elimination goal for the functional unit
- Dive deep and understand different upstream systems & processes that lead to product defects,
- Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders
-Drives continuous improvement and contributes to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and owns specific action or change
- Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions
- Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables
- Use Tableau/Quicksight and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions


- Bachelor's degree or higher in Operations, Business, Project Management, Engineering
- 3-5 years' experience in project management, with proven success record
- Understand basic and systematic approaches to manage projects/programs
- Structured problem solving approach using Lean Six Sigma techniques to identify & fix defects
- Excellent oral and written English skills
- Open-minded, creative and proactive thinking, Pioneer to invent and make differences
- Understanding of customer experience, listening to customers' voice and work backwards to improve business process and operations
- Knowledge of SQL (Intermediate), Macros, etc.


- Strong Automation Skills with experience in Advance SQL, Python, Tableau
- Project management - (PMP certified preferably) OR Certified Lean Sigma Green Belt from a reputed organization (minimum 3 projects successfully completed)
-Experience with reporting & like Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages

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Key skills
Internet/ E-commerce
DESCRIPTION, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection., Inc. seeks to be Earth's most customer-centric company, where custo
Last Date

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