Support Engineer Jobs in Bangalore at Amazon

Last Updated: Sep 16, 2021 05:10 IST

JOB DETAILS

Company Name
Amazon
Job title
Support Engineer
Education
Experience
5-8 Years
Salary
Not Mentioned

Job Profile




DESCRIPTION

Amazon's Denied Party Screening (DPS) mission is to prevent denied parties from transacting with Amazon businesses. We build automatic mechanisms to detect and prevent prohibited transactions with the denied parties using a diverse set of algorithms and machine learning techniques. We screen over a half a billion events every day, integrate with Tier 1 systems and deal with unique scaling and TPS challenges. We are still day 1 and have an exciting road map to build ML powered detection and resolution framework to help scale Amazon for years to come.

We're looking for a proven Support Engineer to be part of our systems team. Our ideal candidate will have a deep focus on customers (internal and external), is able to write SOPs and work closely with the software development teams to setup the Tier-1 and Tier-3 support models and execute them as part of the operations procedure and SLA. Ability to learn and use scripting languages to implement Automation solutions is critical. Someone who played DevOPS role is a big plus.

Roles and responsibilities :
In this role, you will become intimate with the current systems, solutions and what SOPs are being used to handle the operational excellence, work with Software developments to onboard and sustain the front-line support (Tier-1), ability to provide automation ideas and also where possible automate the manual SOPs. Provide support on operational issues, define the processes / mechanisms for providing tier-1 support, identify and automate manual steps to improve the overall productivity and your ability to develop tools / scripts that will help automate the manual operational excellence steps is a big plus.


BASIC QUALIFICATIONS

5+ years of industry experience as a Support Engineer / DevOPS engineer.
Bachelor of Science Degree
In-depth understanding of AWS, Python and Scripting languages
Proficiency in, at least, one modern programming language such as C, C++, Java, or Perl
Familiarity with database concepts (e.g., Redshift, DynamoDB or Postgres)
Well rounded experience with monitoring systems, dashboards (ELK, Splunk, Job Schedulers)
Experience building tools for (building, testing, releasing or monitoring)
Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics.
Understanding of the complete deployment life cycle from design, build, test, deploy
Experience in mentoring other Engineers
Excellent verbal and written Communication skills
Exhibit strong team oriented interpersonal skills with the ability to effectively interface with a wide variety of people and roles




PREFERRED QUALIFICATIONS

Master's degree in Science.
AWS Certified Professional
Have worked on highly concurrent, high throughput systems with knowledge of distributed systems
Experience with mission critical, 24x7 systems
Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
Curiosity to dig several layers deep into metrics, have an innate desire to understand key drivers, metrics and big picture view.





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OTHER DETAILS

Key skills
Industry
Other
Summary
DESCRIPTION Amazon's Denied Party Screening (DPS) mission is to prevent denied parties from transacting with Amazon businesses. We build automatic mechanisms to detect and prevent prohibited transactions with the denied parties using a diverse set o
Last Date
2021-10-24

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