Amazon Jobs 2022 Apply Online Technical CS Specialist vacancy Jobs in Across India - News

Amazon Jobs 2022 Apply Online Technical CS Specialist vacancy Jobs in Across India was updated on 22nd September 2022​, Candidates can apply online @fresherslive.com

Last Updated: Sep 22, 2022 05:10 AM | FL Admin

Amazon Jobs 2022 Apply Online Technical CS Specialist  vacancy Jobs in Across India - News
Technical CS Specialist Job Vacancy in Across India apply Amazon Jobs 2022

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JOB DETAILS

Company Name
Amazon
Job title
Technical CS Specialist
Role
Education
Location
Experience
2-5 Years
Salary
Not Mentioned

Job Profile



DESCRIPTION

The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS's Cloud Computing Services. This team focuses on assisting customers with account and billing related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer. As a Technical Customer Service Representative, you'll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns. You will work with the other members of the AWS Enterprise team including Technical Account Managers, Sales and Solution Architects. You will be the Subject Matter Expert on Enterprise Account and Billing issues, proactively helping customers avoid potential risks and diving deep to understand the underlying root causes to resolve customer problems.

Key job responsibilities

Your responsibilities will include, but will not be limited to: . Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback . Process Accounts and Billing related customer cases through case management, email, chat and phone tools . Performing deep dive analysis on Enterprise customer accounts and billing statements . Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers . Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS . Driving projects that improve customer interactions with AWS account and billing information . Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience . Assisting with Enterprise customer communication during AWS critical launches and support events . Assuming responsibility for developing detailed knowledge about AWS specific product and features This role does require the ability to work weekends and/or evenings.

AWS Customer Support team is offering an option to operate virtually from Karnataka, Telangana, Maharashtra and Tamil Nadu. Employees based at Bangalore also have an option of Hybrid work model and can choose 'work days from office buildings' based on discussions with their manager

BASIC QUALIFICATIONS

. 2+ yrs. technical experience working with computer systems and technology components

. 2+ years of experience working in the Customer Service/Contact Center industry.

- 4+ years of overall experience.

. Demonstrated working knowledge in at least one technology domain area (cloud computing, internet, network, software, security, account management, Amazon services)

. Demonstrated advanced proficiency in English both written and spoken

. Associate's degree or equivalent experience

PREFERRED QUALIFICATIONS

. Experience in account management positions and/or working with Enterprise customers

. Proven success in a fast-paced support environment .
SQL and/or other relational databases experience

. Experience with Amazon Web Services products and features or Cloud Computing technologies

. Professional oral and written communication skills, presenting to an audience containing one or more executive team members

. Bachelor degree in a technical related field


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OTHER DETAILS

Key skills
Technical CS Specialist
Industry
Internet/ E-commerce
Summary
DESCRIPTION The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS's Cloud Computing Services. This team focuses on assisting customers with account and
Last Date
2022-11-19

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