Member Technical Staff Jobs in Chennai at Athenahealth Technology Private Limited

Last Updated: Aug 15, 2021 05:10 IST


Company Name
Athenahealth Technology Private Limited
Job title
Member Technical Staff
3-6 Years
Not Mentioned

Job Profile

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Member of Technical Staff to join our Cloud Infrastructure Engineering (Network Operations Centre). You will promote a teaching and learning culture within the team and will be a NOC liaison to all internal stakeholders. As a NOC liaison, you will identify and execute on opportunities to adopt new processes within the team.
This is NOT a directly client-facing role. However, every action you take will be in the interest of an amazing user experience for athenahealth clients and internal users alike!

The Team: Tier-1 NOC is a Global Operations team that is responsible for 24/7/365 support of the core athenaNet application (Collector & Clinicals), all supporting Platform and Product technology services, the entire supporting infrastructure (both public and private cloud) for core athenaNet, athenahealth Enterprise applications and more things to come! This team is laser focused on availability, reliability, stability, scalability, customer experience and development of large-scale distributed computing problems and performance of the application(s) they support, while ideally spending 50% of the time reacting to issues and the remaining 50% of the time is to make the entire system better. Laser focused on availability, scalability, and customer experience which operates within an agile environment and evangelizing and maintaining Infrastructure-as-Code.

Job Responsibilities

  • Alert Management & Resolution - 40%

  • Incident Management - 30%

  • Continuous Improvement - 20%

  • Turnover, Team Meetings, Vendor management & Ticket Work - 10%

Typical Qualifications

  • 3 - 6 years of professional experience in an IT/Technology environment

  • Bachelor's or Master's Degree - B.E / B.Tech / M.C.A

  • Previous experience working with a database technology (Oracle, MySQL, Postgres, etc.)

  • Proven operational background and best practices

  • Experience working with a Fault Management/Monitoring tool such as Assure1, Netcool, Zabbix, SolarWinds, Nagios/iCinga, Kibana, Grafana, Splunk, xMatters, WorldPing, AppDynamics, Thousand Eyes

  • Working knowledge of Confluence, Jira or similar ticketing system

  • Experience working with cross-functional groups and teams to achieve common goals

  • Experience supporting a web application in a production environment

  • Experience creating technical documentation and SOPs

  • Experience delivering communications with both technical and non-technical stakeholders

  • Willing to work a flexible 24x7 schedule

  • NOTE: We make every attempt to keep a consistent schedule for all team members. However, a need may arise where you'll be asked to work outside of your regular schedule.

About athenahealth

  • Our Purpose: To unleash our collective potential to transform healthcare.

  • Our Location: This role will be based in Chennai, India. Our Global Headquarters is located in Watertown, MA, few miles from Boston. We have 2 other India locations, Chennai and Pune.

  • Our Culture: If you crave transparency, innovation and the ability to make an impact, you've come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. Our 5,100+ employees work hard towards a cause that impacts every one of us, healthcare, and we take the time to celebrate company accomplishments and our people.

  • Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support and collaborative workspaces

athenahealth partners with hospitals and ambulatory customers to drive clinical and financial results. We offer medical record, revenue cycle, patient engagement, care coordination, and population health services. We combine insights from our network of more than 160,000 providers and approximately 117 million patients with deep industry knowledge and perform administrative work at scale. For more information, please visit

Apply to More than 1000+ new jobs in your city


Key skills
Oracle, Mysql, Postgres, Fault Management, Icinga, Kibana, Jira, Grafana, Splunk, Appdynamics
IT/ Computers - Software
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for a Member of Technical Staff to join our Cloud Infrastructure Engineering (Network Operations Centre). You
Last Date

Alert : FreshersLIVE Employees will not call any candidates towards Job Offer or Job assistance. FreshersLIVE will never charge any candidates for Jobs. Please be aware of fraudulent calls or emails. Please write to [email protected] for any assistance.
Disclaimer: This Job is auto-published from MonsterIndia. For any issues with above Job Posting, please contact MonsterIndia

Apply Various Job Roles on

Job Role Apply Link
Other Roles Other Roles Jobs 2021 (56965 Vacancies)
Anganwadi Worker Anganwadi Worker Jobs 2021 (50485 Vacancies)
Software Software Jobs 2021 (28665 Vacancies)
Trainee Trainee Jobs 2021 (25720 Vacancies)
Programmer Programmer Jobs 2021 (23722 Vacancies)
Designer Designer Jobs 2021 (10659 Vacancies)
Sub Inspector Sub Inspector Jobs 2021 (10291 Vacancies)
Application Engineer Application Engineer Jobs 2021 (10140 Vacancies)
Constable Constable Jobs 2021 (9847 Vacancies)
Pre Primary Teacher Pre Primary Teacher Jobs 2021 (8395 Vacancies)
Customer Service Executive Customer Service Executive Jobs 2021 (7737 Vacancies)
Trained Graduate Teacher Trained Graduate Teacher Jobs 2021 (6697 Vacancies)
Assistant Assistant Jobs 2021 (5050 Vacancies)
Auxiliary Nurse Midwifery Auxiliary Nurse Midwifery Jobs 2021 (5000 Vacancies)
Gramin Dak Sevak Gramin Dak Sevak Jobs 2021 (4845 Vacancies)
Development Officer Development Officer Jobs 2021 (4396 Vacancies)
Apprentice Apprentice Jobs 2021 (3607 Vacancies)
Business Development Manager Business Development Manager Jobs 2021 (3063 Vacancies)
Health Officer Health Officer Jobs 2021 (2850 Vacancies)
General Medical Officer General Medical Officer Jobs 2021 (2632 Vacancies)
View More Jobs By Role (1 lakh + vacancies) has taken maximum steps to ensure that the job posting is genuine. This Job posting was made by the company/recruiter directly and exclusively on If the recruiter is charging any Fees from the job seekers, please write to us at [email protected] / [email protected].