Quality Analyst Quality Assurance Quality Control Quality Quality Executive Quality Auditor Jobs in Faridabad at ATS Services Pvt Ltd

Last Updated: May 27, 2021 05:10 IST


Company Name
ATS Services Pvt Ltd
Job title
Quality Analyst Quality Assurance Quality Control Quality Quality Executive Quality Auditor
2-4 Years

Job Profile

Basic knowledge of Collections / Banking / loans
Monitor calls on a daily basis and provide constructive feedback in order to enhance the productivity
Responses provided by the agents and to evaluate the customer experience
Active participation in all meetings (team huddles, calibrations etc) and trainings as scheduled
Publishing Quality reports/Dashboard (Daily/Weekly/Monthly)
Ability to identify and capture VOC (understands difference between good and bad customer feedback)
Any Fatal errors is escalated to Management
Provide detailed feedback on the strengths and improvement areas.
Call calibration (Internal/External)
Quality related training and guiding team through specific workshop modules
Share Plan of action for poor performance with root cause, corrective action & preventive action
Randomly monitor calls to ensure Client standards are maintained.
Identify and define training needs based on call monitoring and quality audit reports.
Liaison with production teams to understand business and process requirements.
Prepare reports of CQ Gap Analysis, Defect analysis and Knowledge of Pareto analysis
To monitor a pre - specified number of calls per Team Member on a weekly/monthly basis and highlight call policy errors immediately to the Team Managers, respective Team Leaders
Needs to provide monthly and adhoc reports to the Management

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Key skills
Quality Assurance, Quality Control, Quality Analyst, Internal Quality Auditor, Banking, Collections
Banking/ Accounting/ Financial Services, Insurance, ITES/ BPO, Telecom
Quality Analyst for Insurance Retention and Loan collection
Last Date

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