Senior Analyst - Salesforce COE Jobs in New Delhi at Barclays

Last Updated: Apr 08, 2021 05:10 IST

JOB DETAILS

Company Name
Barclays
Job title
Senior Analyst - Salesforce COE
Role
Education
Experience
0-50 Years
Salary
Not Mentioned

Job Profile


Job Description :


Responsible for providing end-to-end support administration of Barclays Salesforce CRM being used across UK and other international markets. The overall job responsibilities includes but is not limited to user case management, project delivery for new features and enhancements, database management, data mining, running queries and extensive reports and dashboards creation for management
What will you be doing?
Sales force Administration and Incident management (70%)
  • End-to-end administration including data maintenance, User and Incident management
  • Responsible for Barclays Salesforce CRM database management, data mining, merging, running queries, publishing dashboards for senior management.
  • Searching, event creation, report running, merging, mass transfers, editing accounts, data mining in Salesforce CRM database
  • Report writing and maintenance of folders, dashboard creation and maintenance, tracking of user change requests, data processing prior to uploads, monitoring of emails for adhoc queries
  • Act as a backup for any team member, in case of any unplanned leave or short notice resignation i.e. well versed with all aspects of Sales cloud.
  • Ability to think out of the box, to be able to understand user queries and deliver beyond expectations by proactively providing solutions.

Business Liaison / Stakeholder Management (20%)
  • Act as a Centre of excellence for users providing expert help and guidance on a wide range of complex and difficult subjects.
  • Liaison with external vendors and 3rd parties for effective management of licensees and report management.
  • Investigate and resolve the more complex problems, issues and queries.
  • Liaise with the UK head office team, users, suppliers and other experts, as appropriate.
  • Provide users with data analysis that Salesforce can provide.
  • Provide presentations and a MI output at various forums.

Quality Management (10%)
  • Ensure that the highest quality and accuracy standards are achieved in all the deliverables and that it matches the stakeholder's expectations
  • Drive for future quality improvements
  • Share knowledge and best practice standards in an effort to continuously improve content delivery

What we're looking for?
  • prior experience in Salesforce.com technologies
  • Understanding of Salesforce security model
  • Certified Salesforce Administrator
  • Skills that will help you in the role
  • Project management skills
  • Understanding of Salesforce data model

Where will you be working?
  • Noida

Be More at Barclays
At Barclays, each day is about being more as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Our Values
Purpose and Values
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference..
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.

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OTHER DETAILS

Key skills
Senior Analyst - Salesforce COE
Industry
Banking/ Accounting/ Financial Services
Summary
Job Description : Responsible for providing end-to-end support administration of Barclays Salesforce CRM being used across UK and other international markets. The overall job responsibilities includes but is not limited to user case management, pro
Last Date
2021-06-05

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