Bharti Airtel Jobs 2022 Apply Online Partner Governances Manager vacancy Jobs in Gurgaon - News

Bharti Airtel Jobs 2022 Apply Online Partner Governances Manager vacancy Jobs in Gurgaon was updated on 19th November 2022​, Candidates can apply online

Last Updated: Nov 19, 2022 05:10 AM | FL Admin

Bharti Airtel Jobs 2022 Apply Online Partner Governances Manager  vacancy Jobs in Gurgaon - News
Partner Governances Manager Job Vacancy in Gurgaon apply Bharti Airtel Jobs 2022

Bharti Airtel Careers 2022 Notification Overview


Company Name
Bharti Airtel
Job title
Partner Governances Manager
6-7 Years
Not Mentioned

Job Profile

Purpose of the Job
  • Establish a framework for sound partner governance in the multivendor environment ,instilling the right checks and balances to measure the partner performance and delivery. Ensure SLA compliance by the partners through monitoring and measuring of the partner SLAs and KPIs, executing SLA audits and finalizing the Payment indices for partner performance on IT contracts
  • Conflict management and contract management to ensure all contract commitments and obligations are honored by the partners and conflicts are amicably handled in companies favour
  • Drive process adherence initiatives, with the governance and compliance perspective by measuring the existing IT processes (PMI), conducting process audits, highlighting the variations and seeking an action plan for its speedy resolution
  • The position will be responsible for Clearly defining and articulating the policies and processes that should be common and applicable to all the partners
  • Deliverables (Maximum 5-6 key responsibilities)
  • Establish a framework for partner governance and measuring the partner SLAs and KPIs and ensuring SLA compliance across geographies.
  • Contract management and administration: Track and administer all deliveries agreed in the contract with the existing partners, in case of new partners, finalizing the scope and delivery model and driving contract end-to-end sign-offs by engaging with, and influencing top management from including Corporate office, business teams and partners across geographies to drive timely contract finalization.
  • Partner issues resolution and Delivery Management : Track and close all issues raised by business / IT and vendor teams from contract and delivery perspective. Closely monitoring of all operational deliveries as agreed in the contract on quarterly basis, to enable finance team to proceed further for payments
  • Partner Management and Governance- Develop and implement process and procedure for Partner Management. Work with Cross-functional teams both internal - SCM, Finance, IT streams, Business and partner governance/delivery teams to ensure effective & efficient partner management
  • Standardize process/ policies among all IT partners : Standardize process and policies among all IT partners for operational / tactical and transformational deliveries. Benchmarking of partners on industry standards and taking service improvement plans to enhance the productive.
  • SLA Management and driving service improvement plans- Track & report end to end SLAs. Develop, negotiate & draft the KPIs for each partner as per nature of business and requirements. Consolidate end to end service provider SLA & OLA reporting. Audit partner performance based on key SLA KPIs. Perform SLA trending
  • Resource Management - Closely monitoring/ tracking of all manpower efforts, resource utilization of deployed resources by partners in both operations and projects verticals
  • Vendor Migration - Planning of migrating from existing vendors to the new ones, based on business requirements, technology change, product change, other compliance initiatives

  • Major Challenges :
  • Managing big contracts involving multiple internal and external stakeholders
  • Managing conflicts with a huge partner base while being cognizant of the monetary and legal aspects
  • Standardizing processes despite of different s/ areas of expertise of partners and their contracts
  • Manage multiple partners across multiple geographies
  • Manage Cross functional teams across organisation
  • Decision level Prime: Final Decision Making authority, accountable to the Management
  • Ensure all uncertainties and ambiguities in the contractual payouts , SLA frameworks are cleared before final sign off and ensuring minimum possible liabilities to airtel/Bharti, also monitoring the payouts in alignment with contracts
  • Decision on governance issues
  • Audit partner performance based on key SLA KPIs and ensure conformance to SLA catalogues
  • Partner Governance reporting and KPI tracking
  • Drive SLA KPI improvement

  • Shared: Decisions reached jointly with peers on a collective basis
  • Collaborate all escalated Governance issues (JSG)
  • Collaborate with IT CFT and business teams to improve SLAs
  • Contributory: Makes a major contribution to a decision or policy judgment reached by others
  • Contract formulation and addendum ( SLA & other relevant sections)
  • Governance issue resolved at top management (collaborate and support)
  • Demonstrate (Key competencies)
    • Strong analytical and problems solving skills
    • Strong collaborative skills
    • Ability to drive continuous improvement and managing changes
    • Leadership qualities and able to work in multi culture environment
    • Results orientation and an outcome based approach
    • Strong stakeholder management
    • Networking and inter-personal skills
    • Ability to lead team across boundaries
    • Ability to influence various stakeholders
    • Fair understanding of IT Service management, ITIL processes, data center operations

    Understanding of Telecom domain will be an added advantage
    Educational Level
    Must have:
    • Graduate (BE/equivalent)
    • ITIL V3 certification

    CGEIT - Certification(Certified in the Governance of Enterprise IT)
    Working Experience
    Must have:
    • 6-7 years of experience in handling IT Partner management, IT Governance, Contract Management, SLA Management,
    • 2-3 experience in telecom domain

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    Key skills
    It Service Management, Itil Processes, Data Center Operations
    Purpose of the Job 1. Establish a framework for sound partner governance in the multivendor environment ,instilling the right checks and balances to measure the partner performance and delivery. Ensure SLA compliance by the partners through monito
    Last Date

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