Hiring for International BPO / International voice process /Customer support/Technical support. Jobs in Bangalore at Black And White Business Solutions Private Limited

Last Updated: May 29, 2021 05:10 IST

JOB DETAILS

Company Name
Black And White Business Solutions Private Limited
Job title
Hiring for International BPO / International voice process /Customer support/Technical support.
Location
Experience
0-5 Years
Salary
Not Mentioned

Job Profile

Dear Candidates,

Greetings from BLACK AND WHITE BUSINESS SOLUTIONS PVT LTD

Contact for more details :
HR Meghala @ 9742675454
Email : [email protected]


Responsibilities
  • Research and identify solutions to hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they have solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
Note :Candidates from Bangalore Location can only Apply

Freshers only Voice openings  / Experienced Voice and Non voice openings available
Immediate joiners Are preferred


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OTHER DETAILS

Key skills
Customer Service, Technical Support, Chat Support, Technical Support Executive, Customer Care Executive, Voice, Customer Support Executive, Tech Support, Email, Customer Care
Industry
ITES/ BPO
Summary
International Call Center / BPO /Banking / E commerce / Healthcare/Customer Support / Technical Support / Application Support / Hardware and Networking / Web Hosting / Tech Chat / Live Chat / Email Support
Last Date
2021-07-26

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