Join Immediate! Quality Advisor/ QA/ Quality Advisor International BPO Jobs in Bangalore at Black And White Business Solutions Private Limited

Last Updated: Sep 16, 2021 05:10 IST

JOB DETAILS

Company Name
Black And White Business Solutions Private Limited
Job title
Join Immediate! Quality Advisor/ QA/ Quality Advisor International BPO
Role
Education
Location
Experience
2-4 Years
Salary
Not Mentioned

Job Profile




Dear Candidates,

Greeting from Black and White Business Solutions Pvt Ltd !!


Hiring for Quality Advisor


Roles and responsibilities :
  • Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.
  • Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls.
  • Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.
  • Establish a process involving sales TL to disseminate the information to ensure improvements
  • Provide feedback to the leadership on agents skills and work approach.
  • Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders
  • Articulate operational issues and trends to management
  • Identify areas of improvement in associates performance through trending and analysis
  • Initiate process improvements to effectively align teams capabilities with current and future needs.


Skills Required :
  • Should be flexible with rotational Shifts
  • Manageable or Good English Communication Skills
  • Graduates with minimum 1.6 months international Customer Support / Technical Support

Venue :

Black and White Business Solutions Pvt Ltd,
#721, 2nd Floor, CMH Road Indiranagar Bangalore-560038
Land Mark: CMH Buss-stop or KFC Bus-stop

Contact Details :


Required Candidate profile

Desired Candidate Profile

* Possess good analytical skills - detail oriented
* Possess good communication skills, both oral and written
* Have a good attitude - should be committed to the work.
* Any graduates can appear
* Should be flexible with rotational shift.

Experience :
  • Previous Companies Offer letter / relieving letter / one month pay slips
  • 10th / 12th / Graduation all semester Marks card
  • Aadhar Card ID proof
  • Pan Cad ID


*************PLEASE DO REFER YOUR FRIENDS*************



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OTHER DETAILS

Key skills
International Bpo, Customer Support, TSR, Voice, Call Center, International Call Center, Csr, Domestic, Customer Service
Industry
Recruitment/ Staffing/ RPO
Summary
Dear Candidates, Greeting from Black and White Business Solutions Pvt Ltd !! Hiring for Quality Advisor Roles and responsibilities : * Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quali
Last Date
2021-10-12

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