Support Engineer (WMS) Jobs in Bangalore at Blue Yonder

Last Updated: Sep 15, 2021 05:10 IST

JOB DETAILS

Company Name
Blue Yonder
Job title
Support Engineer (WMS)
Role
Education
Experience
3-5 Years
Salary
Not Mentioned

Job Profile



Overview:
  • Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work"
  • Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with application/technical customer support and will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional aspects of reported issues/problems and drive towards solutions and fixes. Individual will work with region customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. Individual should be passionate about working with new technologies, products and demonstrate ability to learn quickly, have good interpersonal & communication skills- verbal & written.

Scope:
  • Act as Technical/Functional POC for all cases
  • Co-ordinate with various teams like product management, development, consulting, release management, IS as required, while working on the case resolution
  • Utilize instant messenger and other tools to collaborate globally
  • Ability to work in shifts and be flexible with the timings
  • Meet organization and team level goals
  • Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure
  • Interact with internal and external stakeholders and reports to management

Our current technical environment:
  • Knowledge on IT infrastructure
    • OS - Windows, Unix
    • DB - RDBMS Concepts, Oracle, MS SQL Server, SQL/ PL SQL
    • Application Related - Java /C -Basics, JVM Architecture, Basics of Integration, Apache /IIS
    • Web-application: Understanding of 3-tier web application architecture, experiencing in configuration and troubleshooting of web servers (WebLogic / I planet / WebSphere) (Good to have)
    • Cloud Infrastructure - Enterprise, Cloud - Network Setup, 2-3 Tier Architecture, Cloud /Hosting Services, Public Cloud - Azure, AWS etc.
    • Other - ITIL, Application Support, Customer Management, problem solving skills, MuleSoft, Salesforce
  • Knowledge of JDA Dispatcher WMS/ other Warehouse Management
  • Experience of supporting cloud/ SaaS activities like Rollouts, Application Upgrades on Dev, Test, Prod Environments, Application/ Database Refresh, Environment Setup, Archive & Purging Setup, Adhoc Monitoring Setup, Health Checks, Root Cause Analysis of critical cases
  • Knowledge & understanding of SQL, PL/SQL programming on any popular databases like oracle, working knowledge of any programming language like C or Java
  • Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.
  • Understanding of 3-tier web application architecture, JVM Architecture, experiencing in configuration and troubleshooting of web servers (WebLogic / I planet / WebSphere)
  • Exposure to ITIL, Salesforce and other operational tools

What you'll do:
  • Be able to understand customer issues and take appropriate actions to resolve the same
  • Own and resolve all cases for global customers, adhering to defined SLA's
  • Document learnings and create knowledge articles for repeated cases
  • Replicate and maintain customer environments
  • Maintain knowledge of customer solution and customization
  • Create and Present webinars for customers
  • Participate in SIG forums and share expertise with customers
  • Maintain sense of urgency and swiftness with all customer interactions
  • Identify areas of improvement and scope of automation on routine tasks or activities
  • Undertake KT for customer transitions, validate transition checklist
  • Help in meeting team level goals and be a team player
  • Improve Customer Satisfaction through departmental metrics
  • Excellent communication and interpersonal skills to interact with internal and external stakeholders with emphasis on follow through and reporting
  • Identify areas of improvement and scope of automation on routine tasks or activities

What we are looking for:
  • BE/MCA/Master's level Degree/Professional qualification with 3 to 5 years of experience in an Application/Technical support role
  • Domain knowledge: Understanding of Warehouse Management domain. Understanding how WMS integrates with other systems like TMS etc. Any industry specific experience is a big plus.
  • Conceptual knowledge on listed areas of functionalities in WMS - Inbound / Outbound, Allocation, counts (Cycle & Product), Parcel, Picking, put away, Wave Processing, Work Orders, Yard Management, EMS, Reports etc.
  • Hands on experience on Integrator, MOCA Architecture and MOCA Language
  • Hands-On experience in product setup, configuration, customization, enhancement
  • Platform: Working knowledge on Windows, UNIX (Solaris, HP and AIX) OS
  • Database: Working knowledge of Oracle RDBMS and DB2 UDB experience is a plus. Reading/writing SQL and PL/SQL in Oracle, working with database tools like TOAD.
  • Excellent communication, Inter-personal, Analytical and Problem-solving skills
  • Excellent organization and project documentation skills
  • Meticulous planning with attention to detail and multi-tasking skills
  • Has background in Technical Support of enterprise applications or Development experience. And demonstrated track record of supporting Tier 1 and Tier 2 companies (Manufacturing/Retail/3PL)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Check out Blue Yonder's blog - - the platform for supply chain trends and innovations.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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OTHER DETAILS

Key skills
Industry
IT/ Computers - Software
Summary
Overview: * Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work" * Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on w
Last Date
2021-10-23

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