LA-Maintanance & Production Support Jobs in Bangalore at CGI Information Systems and Management Consultants

Last Updated: Aug 17, 2021 05:10 IST


Company Name
CGI Information Systems and Management Consultants
Job title
LA-Maintanance & Production Support
12-15 Years
Not Mentioned

Job Profile

Position Description:

We are looking for a dedicated Associate Consultant, to be responsible for driving the initiatives to improve our application support services thereby maintain and strengthen customer satisfaction. The Associate Consultant, who primarily will be reporting to a Service Delivery Manager, may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team operations performance, service quality compliance and checking the quality of inventory. The main tasks of the Associate Consultant will however, include managing day-to-day Service support tasks, initiate and drive service improvement projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.
Experience: 12-15 yrs in related field(Service support and Application support and maintenance)
Soft Skills:

1. Strong technical & operational leadership and team collaboration skills.
2. Strong verbal and written English language skills.

Associate Consultants Responsibilities:
. Overseeing the execution of an IT consulting solution in accordance with client's contractually established terms and conditions.
. Coordinates the solution delivery for a particular system integration, product application, process redesign, or technology upgrade.
. Maintains timelines of deliverables, coordinates resources, and ensures compliance with all budgetary constraints
. Maintaining positive relationships with customers.
. Identifying customer needs and overseeing service delivery within the business context.
. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
. Managing finances and budgets.
. Assessing customer feedback and using your creativity to establish, improve, and refine services.
. Remaining organized and meeting deadlines.
. Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Associate Consultant Requirements:
. A Bachelor's degree in a Business/Computer Science-related field.
. Experience in customer service, leadership, and Telecom domain may be advantageous.
. Good computer skills and the ability to use business support software.
. Strong customer service, project management, and quality control skills.
. Good resource planning skills.
. Excellent leadership and customer service skills.
. Strong teamwork skills and attention to detail.
  • Maintenance/Production Support

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

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Key skills
Troubleshooting, System Integration, process redesign
IT/ Computers - Software
Position Description: We are looking for a dedicated Associate Consultant, to be responsible for driving the initiatives to improve our application support services thereby maintain and strengthen customer satisfaction. The Associate Consultant, who
Last Date

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