Citi Jobs 2022 Apply Online GIDA Senior Metrics Analyst -C12 vacancy Jobs in Chennai - News

Citi Jobs 2022 Apply Online GIDA Senior Metrics Analyst -C12 vacancy Jobs in Chennai was updated on 20th September 2022​, Candidates can apply online

Last Updated: Sep 20, 2022 05:10 AM | FL Admin

Citi Jobs 2022 Apply Online GIDA Senior Metrics Analyst -C12  vacancy Jobs in Chennai - News
GIDA Senior Metrics Analyst -C12 Job Vacancy in Chennai apply Citi Jobs 2022

Citi Careers 2022 Notification Overview


Company Name
Job title
GIDA Senior Metrics Analyst -C12
10-13 Years
Not Mentioned

Job Profile

The Global ID Administration (GIDA) is a global organization within Citi Shared Services (CSS) with 900+ employees located across the globe. GIDA manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. GIDA works in partnership with Global Information Security to build appropriate security architecture in new apps and supports large business-driven technology projects related to information security issues.
Job Overview
The Metrics and Analytics Team does support the GIDA Service Delivery Team, GPO Team and the Strategic Re-Engineering team with relevant metrics and insights based on the various data sources that provide information about the day to day activities of each of the analysts across its sites. The team works as a strong partner in GIDA and help them achieve their vision of running the organization with Numbers.
The Senior Metrics Analyst will work with the various site heads and teams within the sites to produce relevant metrics that captures, SLOs, Volumes, Cancellation and all other operational metrics. In addition, this individual is responsible to assist and support the Cognos development work working along with CATE and GFTS organization. This person should also work on extracting insights from the data that will help the stakeholders to make better decisions. Analytics of data will be key for this role
Key Responsibilities
  • Conceptualize what metrics best represent effectiveness of GIDA operations and design appropriate visualization to facilitate understanding and trends
  • Do analytics globally to surface root cause and facilitate actions in support of Site Heads and GPOs
  • Create partner-facing metrics to support CRMs and create complete transparency into GIDA operations
  • Design customer satisfaction surveys and NPS mechanism to get Voice of customer
  • Support Finance team in billing process by providing adequate and meaningful metrics in support of GIDA expenses charged to the customer
  • Support Global Re-engineering Lead and Global Risk and Control Lead to identify efficiency and control opportunities by using metrics smartly
  • Bachelor's degree in an related discipline
  • 10+ years of relevant experience, to include experience in operations functions globally
  • Keen sense of numbers to most effectively design and use metrics to measure performance of GIDA processes
  • Strong understanding of how to make decisions using numbers
  • Experience in any analytics functions and CoEs is a significant advantage
  • Knowledge or Risk and Control and experience of using metrics to identify high risk processes or scenarios
  • Advanced conceptual thinking in complex and/or completely new situations
  • Experience working in a matrix global environment
  • Experience working in shared services environment and/or knowledge of the dynamics of work migration and project management
  • Excellent Excel and PowerPoint skills - advanced skills needed
  • Prior experience of dealing with senior leaders in the company

  • Bachelor's degree or higher desired or the candidate should have proven equivalent work experience
  • Strong work ethic excellent use of discretion and judgment.
  • Good command of English language (both verbal and written)
  • Strong interpersonal, negotiation, relationship development and prioritization skills
  • Analytical and detail oriented
  • Proven track record of effective people management and defining, documenting and validating process requirements
  • The ability and enthusiasm to develop the process and procedures improvement skill set
  • Experience in the design, preparation and delivery of facilitated workshops, applying a range of tools and techniques
  • Demonstrates advanced experience in navigating and leveraging project management tools

Job Family Group: Technology
Job Family:Information Security
Time Type:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi') invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
View the '' poster. View the .
View the .
View the

Apply to More than 1000+ new jobs in your city


Key skills
GIDA Senior Metrics Analyst -C12
Banking/ Accounting/ Financial Services
The Global ID Administration (GIDA) is a global organization within Citi Shared Services (CSS) with 900+ employees located across the globe. GIDA manages entitlement and provisioning of access for internal Citi employees / contractors and increasingl
Last Date

Alert : FreshersLIVE Employees will not call any candidates towards Job Offer or Job assistance. FreshersLIVE will never charge any candidates for Jobs. Please be aware of fraudulent calls or emails. Please write to [email protected] for any assistance.
Disclaimer: This Job is auto-published from MonsterIndia. For any issues with above Job Posting, please contact MonsterIndia

Apply Various Job Roles on

Job Role Apply Link
Assistant Assistant Jobs 2022 (128631 Vacancies)
Anganwadi Worker Anganwadi Worker Jobs 2022 (50251 Vacancies)
Assistant Professor Assistant Professor Jobs 2022 (40913 Vacancies)
Head Teacher Head Teacher Jobs 2022 (40506 Vacancies)
Software Software Jobs 2022 (31251 Vacancies)
Programmer Programmer Jobs 2022 (26966 Vacancies)
Junior Accountant Junior Accountant Jobs 2022 (26371 Vacancies)
Stenographer Stenographer Jobs 2022 (24403 Vacancies)
Inspector Inspector Jobs 2022 (23392 Vacancies)
Sub Inspector Sub Inspector Jobs 2022 (23102 Vacancies)
Constable Constable Jobs 2022 (13456 Vacancies)
Senior Resident Senior Resident Jobs 2022 (12373 Vacancies)
Trained Graduate Teacher Trained Graduate Teacher Jobs 2022 (8217 Vacancies)
Writer Writer Jobs 2022 (7702 Vacancies)
Medical Officer Medical Officer Jobs 2022 (7556 Vacancies)
Accountant Accountant Jobs 2022 (7393 Vacancies)
Head Master Head Master Jobs 2022 (6422 Vacancies)
Lab Attendant Lab Attendant Jobs 2022 (6018 Vacancies)
Technician Technician Jobs 2022 (5931 Vacancies)
Data Entry Operator Data Entry Operator Jobs 2022 (5861 Vacancies)
View More Jobs By Role (1 lakh + vacancies) has taken maximum steps to ensure that the job posting is genuine. This Job posting was made by the company/recruiter directly and exclusively on If the recruiter is charging any Fees from the job seekers, please write to us at [email protected] / [email protected].