Citi Jobs 2022 Apply Online Inbound Customer Service Officer vacancy Jobs in Mumbai - News

Citi Jobs 2022 Apply Online Inbound Customer Service Officer vacancy Jobs in Mumbai was updated on 9th November 2022​, Candidates can apply online @fresherslive.com

Last Updated: Nov 09, 2022 05:10 AM | FL Admin

Citi Jobs 2022 Apply Online Inbound Customer Service Officer  vacancy Jobs in Mumbai - News
Inbound Customer Service Officer Job Vacancy in Mumbai apply Citi Jobs 2022

Citi Careers 2022 Notification Overview

JOB DETAILS

Company Name
Citi
Job title
Inbound Customer Service Officer
Education
Location
Experience
2-4 Years
Salary
Not Mentioned

Job Profile


Job Description :

The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.

Responsibilities:
  • Provide customer service to existing clients, including first contact resolution, answering inquiries, addressing concerns, resolving complaints, and providing training assistance
  • Participate in engagement campaigns to potential and existing clients to increase growth opportunities
  • Assist office staff with client credit applications and transaction processing
  • Analyze disbursement reports and assist providers with account reconciliation
  • Assist dealers with processing transactions via Point of Sale (POS) Terminals, website, Interactive Voice Response (IVR), and VeriFone
  • Order, replace, and track provider enrollment kits and marketing information
  • Process test transactions for initial setup and applications for prospective providers as well as retrieve, update, and store provider data in all appropriate systems
  • Retrieve, update, and store provider data in all appropriate systems
  • Place outbound welcome, marketing, and sales calls to new, potential, and existing providers, as well as schedule training sessions
  • Update information for change of address and bank info changes and perform department assistance functions as assigned by management
  • Assist in reviewing all setups and Merchant Non-Monetary transactions, create new merchant setups in Sales Assist, VeriFone, and Web, and provide merchant specialty reporting
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
  • 2-4 years of relevant experience
  • Experience within customer service, call center, or retail preferred
  • Experience with relationship building with internal and external customers
  • Retrieve, update, and store provider data in all appropriate systems

Education:
  • High School diploma or equivalent

Location : Goregaon, NKP (Mumbai)
Experience : 0 -4 years
-------------------------------------------------
Job Family Group: Customer Service
-------------------------------------------------
Job Family:Service & Sales
------------------------------------------------------
Time Type:
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi') invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
View the '' poster. View the .
View the .
View the

Apply to More than 1000+ new jobs in your city

OTHER DETAILS

Key skills
Inbound Customer Service Officer
Industry
Banking/ Accounting/ Financial Services
Summary
Job Description : The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of
Last Date
2022-12-17

Alert : FreshersLIVE Employees will not call any candidates towards Job Offer or Job assistance. FreshersLIVE will never charge any candidates for Jobs. Please be aware of fraudulent calls or emails. Please write to [email protected] for any assistance.
Disclaimer: This Job is auto-published from MonsterIndia. For any issues with above Job Posting, please contact MonsterIndia

Apply Various Job Roles on Fresherslive.com

Job Role Apply Link
Assistant Assistant Jobs 2022 (117737 Vacancies)
Postman Postman Jobs 2022 (60544 Vacancies)
Mail Guard Mail Guard Jobs 2022 (60544 Vacancies)
Anganwadi Worker Anganwadi Worker Jobs 2022 (50251 Vacancies)
Head Teacher Head Teacher Jobs 2022 (40506 Vacancies)
Assistant Professor Assistant Professor Jobs 2022 (40289 Vacancies)
Software Software Jobs 2022 (31251 Vacancies)
Clerk Clerk Jobs 2022 (28021 Vacancies)
Programmer Programmer Jobs 2022 (26966 Vacancies)
Associate Professor Associate Professor Jobs 2022 (26047 Vacancies)
Pharmacist Pharmacist Jobs 2022 (25688 Vacancies)
Professor Professor Jobs 2022 (24276 Vacancies)
Staff Nurse Staff Nurse Jobs 2022 (23904 Vacancies)
Constable Constable Jobs 2022 (23369 Vacancies)
Lab Technician Lab Technician Jobs 2022 (20774 Vacancies)
Librarian Librarian Jobs 2022 (17761 Vacancies)
Trained Graduate Teacher Trained Graduate Teacher Jobs 2022 (15130 Vacancies)
Principal Principal Jobs 2022 (15079 Vacancies)
Assistant Section Officer Assistant Section Officer Jobs 2022 (13511 Vacancies)
Store Keeper Store Keeper Jobs 2022 (13124 Vacancies)
View More Jobs By Role (1 lakh + vacancies)

Fresherslive.com has taken maximum steps to ensure that the job posting is genuine. This Job posting was made by the company/recruiter directly and exclusively on Fresherslive.com. If the recruiter is charging any Fees from the job seekers, please write to us at [email protected] / [email protected].

Free Job Alert to your Email

Jobs By Qualification