Analyst, Business Systems Analysis Jobs in Pune at Concentrix

Last Updated: Jun 10, 2021 05:10 IST


Company Name
Job title
Analyst, Business Systems Analysis
0-50 Years
Not Mentioned

Job Profile

Key Duties and Responsibilities
  • Experience in eliciting requirements and testing
  • Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
  • Strong written and verbal communication skills including technical writing skills
  • Define configuration specifications and business analysis requirements
  • Own and develop relationship with partners and work with them to optimize and enhance integration
  • Help design, document and maintain system processes
  • Report on common sources of technical issues or questions and make recommendations to the product team
  • Communicate key insights and findings to product team
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
  • Communicate with internal colleagues to understand the needs of the client and the organization
  • Work with external stakeholders to understand and investigate feedback into the service/function/product provided
  • Use data modelling practices to analyse findings and create suggestions for strategic and operational improvements and changes
  • Consider the opportunities and potential risks attached to the suggestions made
  • Identify the processes and information technology required to introduce the recommendations
  • Gain agreement, usually from senior management, of the best method of introducing the recommendations to the business
  • Communicate the benefits of the recommendations across departments and help to address any uncertainty and concern
  • Produce written documentation to support the work, report on the findings and to present to the stakeholders when necessary
  • Support the staff and teams in making the recommended changes, including helping to resolve any issues
  • Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation
  • Complete knowledge of the Software Development Life Cycle
  • Solid knowledge agile methodologies like Scrum & Kanban
  • Ability to write user stories & acceptance criteria
  • Able to validate the functional & User acceptance test cases
  • Excellent knowledge of the Contact Centre Processes, Contact Centre KPIs and related metrics
  • Knowledge of automated dialers and ACD systems
  • Good knowledge of SQL DML commands
  • A high level of mathematical ability
  • The ability to analyse, model and interpret data


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Key skills
Analyst, Business Systems Analysis
IT/ Computers - Software
Key Duties and Responsibilities * Experience in eliciting requirements and testing * Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools * Strong written and verbal communication
Last Date

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