Manager - BAU Support IT Jobs in Mumbai at Confidential

Last Updated: Aug 15, 2021 05:10 IST


Company Name
Job title
Manager - BAU Support IT
7-12 Years
Not Mentioned

Job Profile

Roles & Responsibilities

**Objective **: Execute the Application Support Functions and provide Seamless Experience to Internal Customer Applications. She/he is expected to play an instrumental role in scaling up and transforming the organization to achieve business goals and operational excellence


Process and Technology standardization
Domain Knowledge to NBFC
SLA Management for L1, L2 and L3 Support
Weekly Tracking to Tickets for Support
Ensure effective implementation of controls and security measures in line with risks identified
Effective management and alerts for Application
Monitoring Downtime for Applications
Understanding of Integrations between System
Team Management & Vendor/Partner Management.

Technical Skills required:

Proven experience as Application Support Manager
Hands-on experience on Core Lending Platform
Understanding of Integrations
SLA Management


Any Graduation in IT, MBA, BE.

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Key skills
Application Support, lending
IT/ Computers - Software
Execute the Application Support Functions and provide seamless experience to Internal Customer Applications. The incumbent is expected to play an instrumental role in scaling up and transforming the organization to achieve business goals and operatio
Last Date

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