Interview For Jobs In US International Inbound BPO Contact Centre in Chandigarh & Mohali Jobs in Mohali at Connecting the Dots

Last Updated: Jul 10, 2021 05:10 IST

JOB DETAILS

Company Name
Connecting the Dots
Job title
Interview For Jobs In US International Inbound BPO Contact Centre in Chandigarh & Mohali
Education
Location
Experience
0-5 Years
Salary
Rs.200000-300000

Job Profile

Work From Office Only for Chandigarh & Mohali Location
CALL SOURABH  @ 9779924404

If you are interested in moving To Technical Support Process  or are already working in it  but looking for job change , please get in touch and we will be very happy to assist you.
WE ARE CONDUCTING TELEPHONIC INTERVIEW

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
  • Provide online/offline support for Global Customers.
  • Resolve known customer issues through the use of a knowledgebase, direct use of
  • tools, product user guides, and other reference materials.
  • Be responsible to deliver a high quality, customer-driven, support service resolving
  • customer enquiries at the first point of call wherever possible.
  • Assist customer in resolving any open requests for support, assistance, information on
  • Finances & transactions, etc.
  • Demonstrate ownership and willingness to resolve issues in a timely manner.
  • Demonstrates confidence and willingness to resolve customer requests or queries.
  • Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support
  • engagement for voice.
  • Deliver First Call Resolution by handling customer requests and resolving customer issues
  • as often as possible during the first contact.
  • Ability to assess customer sentiment at all stages during the communication, to take
  • the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
  • Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
  • Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
  • Completes all training and development activities in timely manner
  • Understanding of escalation handling procedures.

Note :- We don't any kind of Fee or Registration Fee or any other charges for our services

Best Regards,
Sourabh Bakshi
Connecting The Dots
+91 9779924404


Apply to More than 1000+ new jobs in your city

OTHER DETAILS

Key skills
Bpo, Callcenter, Voice Process, Customer Support, Customer Service, Customer Care
Industry
ITES/ BPO
Summary
JOB SUMMARY/ OVERVIEW Provide a professional and efficient customer service on behalf of Company's Worldwide Customer Services. Utilise good customer service & Technical Skills for resolving Technical/Customer Service Queries for customers.
Last Date
2021-09-06

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