CSG system Jobs 2022 Apply Online Technical Support Specialist I vacancy Jobs in Across India - News

CSG system Jobs 2022 Apply Online Technical Support Specialist I vacancy Jobs in Across India was updated on 9th August 2022​, Candidates can apply online @fresherslive.com

Last Updated: Aug 09, 2022 05:00 AM | FL Admin

CSG system Jobs 2022 Apply Online Technical Support Specialist I  vacancy Jobs in Across India - News
Technical Support Specialist I Job Vacancy in Across India apply CSG system Jobs 2022

CSG system Careers 2022 Notification Overview

JOB DETAILS

Company Name
CSG system
Job title
Technical Support Specialist I
Role
Education
Location
Experience
4-6 Years
Salary
Not Mentioned

Job Profile


Job Description :

Position Details:
CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations .
ESSENTIAL DUTIES/RESPONSIBILITIES:
Essential duties and responsibilities include the following.
  • Understand the products and services ACH Direct provides including the PaymentsGateway operations, policies, procedures, products and systems
  • Assist customer service agents with incoming phone calls, emails and faxes from external customers (such as Merchants, Resellers and ISO's) dealing with questions and/or issues on:
    • Funding
    • Processing questions
    • Trouble-shooting software
    • Resetting passwords
    • Billing inquiries
  • Provide an overview of the Payments Gateway integration process to existing, new and potential merchants providing advice, examples, helpful hints and tips for a successful experience.
  • Assist the customer in troubleshooting any difficulties encountered during development, testing and production to minimize downtime.
  • Performs problem analysis and recommend/implement solutions.
  • Provide day-to-day support for incoming phone calls, emails and faxes from customers dealing with questions and/or issues on:
    • System/Product Component Configuration and setup
    • Product Functionality
    • Trouble-shooting software and/or hardware concerns
  • Research, diagnose with accuracy, and resolve customer issues in a timely manner.
  • Regularly follow-up with external customers and interdepartmental teams and effectively communicate the successful resolution of their issue or request.
  • Create, document, and complete trouble tickets and follow-up within defined SLAs/KPIs or other metrics, with a sense of urgency, and with an exceptional customer experience mindset.
  • Communication with customers: inquire to understand the issue, keep them informed of incident progress, and notify them of impending changes.
  • Escalate trouble tickets to product development team for software bugs and feature requests, following up with the customer when a fix has been implemented.
  • Assist and train customers on the use of products associated with the PaymentsGateway that were not detailed during a formal training session with a Customer Service Agent.
  • Monitor training with other agents on incoming calls from customers inquiring about ACH charges on their bank statements, directing them to the appropriate individual for successful resolution.
  • Create trouble tickets and follow-up as required. (Duplicate to #10 remove)
  • Other duties as assigned

REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education/ Experience:
  • Must have 4-6 years Technical Support experience in a software support environment.
  • Bachelor degree in Computer Science is preferred.
  • Must have working knowledge of Microsoft Office Outlook, Word and Excel.
  • Must have hands on experience with Microsoft Operations Manager or MS-SQL.
  • Must have general knowledge of database administration and system analysis procedures.
  • Working knowledge of one or more of the following languages: PERL, SQL, PHP, ASP, .NET, C, C#, Python, PHP.
  • Must attend internal trainings on customer service issues as scheduled.
  • Must continually review updates on company products, both on-line and via manuals.
  • Must have the ability to organize work tasks and re-prioritize as appropriate with critical service demands.
  • Must have commitment to quality and customer service.
  • Must have ability to work effectively under stressful working conditions.
  • Must be able to work well independently or in a team environment.
  • Must have ability to thrive in a fast paced, high energy work environment.
  • Language Ability:
  • Must be able to communicate with internal and external customers in a clear, concise and understandable manner both verbally and in writing.
  • Must be able to communicate effectively under extreme pressure.
  • Reasoning Ability:
  • Must possess excellent analytical, troubleshootingand problem solving skills.
  • Must possess the ability to research issues and resolve customer's issues in a timely and appropriate manner.
  • Must have problem analysis and assessment skills.
  • Must be an analytical thinker.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee is able to work in a general office environment on an ongoing basis or(remove) remotely, working on personal computers and on the telephone for long periods of time. Employee may be called upon to interact verbally with customers face-to-face(remove) or on the telephone.
Moderate stress may occur at times when dealing with customer issues.
While performing the duties of this job, the employee is frequently required to sit, use hands and arms to handle, reach and feel, and talk or hear. The noise level in the work environment is usually moderate.

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OTHER DETAILS

Key skills
Python, Communicate, Analytical, Computer Science, System Analysis, Perl, Problem Analysis, Database Administration, Research, Communication, Organize, Customer Experience, Sql, Writing, Php, Software Support, assessment skills , Reasoning, Problem Solving Skills, Customer Service
Industry
IT/ Computers - Software
Summary
Job Description : Position Details: CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary. As a flexible first organization, you can find our remote and on
Last Date
2022-10-06

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