Senior Support Engineer Command Center_SRE Jobs in Hyderabad at DBS

Last Updated: Sep 15, 2021 05:10 IST

JOB DETAILS

Company Name
DBS
Job title
Senior Support Engineer Command Center_SRE
Role
Education
Experience
5-8 Years
Salary
Not Mentioned

Job Profile



Job purpose
The team actively monitors and manages the incidents and issues for the applications supported by the department. The team works with the application support team to ensure performance and high-level of application availability by preventing incidents through proactive monitoring and incidents correlation as well as constantly establishing and tracking user experience metrics. The team is also responsible for communication with stakeholders and other technology command center.
Duties and responsibilities
. Perform work in shifts to provide 24/7 on-site or on-call support.
. Incident and Problem management.
. Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
. Provide root cause analysis techniques to determine cause and resolve complex system issues.
. Perform post-resolution follow-ups to ensure problems have been adequately resolved.
. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
. Work with onsite and offshore teams across multiple technologies/applications
. Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
. Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
Qualifications
  • Education - Bachelors or higher degree preferably in Computer Science or IT
  • Application support experience of 5-8 years, preferably from a banking or Financial Institutions
  • Strong Incident, Problem & Change Management knowledge / experience
  • Good experience in scripting (VBA / excel and any other language) and simple automation is must.
  • Good Analytical and well versed in trend analysis
  • Good understanding of ITIL Methodologies for Incident, Problem, and Change
India-Telangana-Hyderabad

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OTHER DETAILS

Key skills
Senior Support Engineer Command Center_SRE
Industry
Banking/ Accounting/ Financial Services
Summary
Job purpose The team actively monitors and manages the incidents and issues for the applications supported by the department. The team works with the application support team to ensure performance and high-level of application availability by prevent
Last Date
2021-10-23

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