Service Desk Engineer Jobs in Ahmedabad at Dtech World

Last Updated: Oct 23, 2020 23:49 IST


Company Name
Dtech World
Job title
Service Desk Engineer
0-1 Years

Job Profile

Resolve / Troubleshoot Users technical issues.
Using Ticketing tool.
Issue resolving
Technical - Hardware, Network and OS
ITIL Knowledge- Incident request, change request.
Technical support experience
Desktop support and Laptop experience.
Good communication skills.

Roles & Responsibilities

Attend and resolve problems reported by end users.
Ensure that calls/Emails/tickets received are responded in specified time frame and resolved /escalated.
Ensure that calls / emails/tickets as responded to and resolved per SLAs defined.
Notify the CUSTOMER Focal Point of systems or equipment failures, or of an emergency, according to the Procedures Manual;
Provide system status recording for in scope systems with status information such as known major incidents and estimated recovery times;
Check for outstanding cases

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Key skills
Service Desk, Helpdesk, It Helpdesk, It Service Desk, Service Desk Analyst
IT/ Computers - Software
Service Desk Engineer
Last Date

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