Eclerx Private Limited Jobs 2022 Apply Online Digital- Senior Analyst-Command Centre and Experience Monitoring vacancy Jobs in Pune - News

Eclerx Private Limited Jobs 2022 Apply Online Digital- Senior Analyst-Command Centre and Experience Monitoring vacancy Jobs in Pune was updated on 19th September 2022​, Candidates can apply online @fresherslive.com

Last Updated: Sep 19, 2022 05:10 AM | FL Admin

Eclerx Private Limited Jobs 2022 Apply Online Digital- Senior Analyst-Command Centre and Experience Monitoring  vacancy Jobs in Pune - News
Digital- Senior Analyst-Command Centre and Experience Monitoring Job Vacancy in Pune apply Eclerx Private Limited Jobs 2022

Eclerx Private Limited Careers 2022 Notification Overview

JOB DETAILS

Company Name
Eclerx Private Limited
Job title
Digital- Senior Analyst-Command Centre and Experience Monitoring
Role
Education
Location
Experience
2-5 Years
Salary
Not Mentioned

Job Profile



We're looking to add to our talent pool a Command Centre & Experience Monitoring Analyst. The role reports to Manager - Monitoring
The ideal experience map: 2+ years of experience in Incident handling, forum / platform monitoring, incident / service request troubleshooting & reporting. Strong Technical & Network knowledge is basic requirement.
Roles and Responsibilities:
  • Act as gatekeeper for Incident Queues - govern the queue flow, monitoring traffic incoming-outgoing, troubleshooting and reporting to stakeholders
  • Lead team on skill enhancement on monitoring, technical knowledge of network & incident / service request handling
  • Work with managers in streamlining & optimizing incidents - improve repeat instance rate & time for instance closure
  • Work on different tools which will help to identify Customer experience monitoring
  • Handle troubleshooting on server issue & ISS reset - similar technical platform support expected
  • Conduct extensive quality check, pass feedback & maintain repository which team can refer while execution of task
  • Interact with client stakeholders to understand the customer impact and severity of issue
  • Create report on daily and weekly basis on alerts observed on different dashboard
  • Lead documentation on new projects by getting first hand trained on different activities & pass refines / optimal knowledge to team

Technical and Functional Skills:
  • Strong interpretation and communication skills
  • Good written and verbal communication - should be good to interact with stakeholders
  • Technical and Network knowledge is must to handle troubleshooting & instance handling on Servers & digital experience monitoring platforms
  • Strong proficiency in MS Office, especially MS Excel and PPT

People Skills and Other Personality Traits:
  • Strong interpretation and communication skills
  • Ability to communicate effectively with clients and/or higher management
  • Capable of connecting dots and drive improvement / enhancement in existing project

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OTHER DETAILS

Key skills
Communication Skills, Html, Microsoft Office Applications
Industry
IT/ Computers - Software
Summary
We're looking to add to our talent pool a Command Centre & Experience Monitoring Analyst. The role reports to Manager - Monitoring The ideal experience map: 2+ years of experience in Incident handling, forum / platform monitoring, incident / service
Last Date
2022-10-27

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