Logistic Analyst I - Order Management Jobs in Pune at Ecolab

Last Updated: Sep 11, 2021 05:10 IST

JOB DETAILS

Company Name
Ecolab
Job title
Logistic Analyst I - Order Management
Role
Education
Location
Experience
3-6 Years
Salary
Not Mentioned

Job Profile




The Pune Int. Logistics Order Admin services the needs of Ecolab customers and International Logistics group in order processing and transportation planning related functions while maximizing service, driving process efficiencies and cost savings.
The role provides a great opportunity to learn global supply chain operations and the business.
This position is located at our Pune, India office and is responsible for order entry integrity, timely order processing, timely communication with internal/external customers to resolve order intake issues, retrieval, storage, and fulfillment of requests for shipping documents as well as track and trace of incoming orders, other requests and order status with specified SLAs and accuracy levels.
To perform this job successfully an individual should have experience in Order Management, Call Center environment and direct customer service experience.
Also is highly organized, has strong written and verbal English communication skills and is willing to become a subject matter expert.
Main Responsibilities:
  • Order entry and processing: Acknowledge receipt of and enter input orders that arrive via email accurately and timely into SAP. Track and trace activity including levels of service.
  • Shipping and Product Documents: ensure timely and accurate document availability for each order to meet customer and regulatory requirements by retrieving documents, uploading them into a document depository and sending documents per customers' requests to meet the requiring customer level of service requirements.
  • Order Tracking and reporting: Maintain effective track & trace process for in-transit shipments and for document requests. Create Daily/weekly/monthly reporting with given metrics.
  • Communicate effectively over phone and e-mail to provide information and resolve issues with internal and external customers
  • Understand and assist in the operations process, supporting all administrative aspects from receipt of order to delivery of products.
  • High Level of Urgency: Demonstrates urgency to resolve issues with internal and external customers
  • Escalates issues appropriately and promptly to ensure optimum customer satisfaction and on-time delivery.
  • Special Assignments: Support special projects including process efficiency improvements
  • Work directly with the transportation teams and service providers to confirm the order is moving through the supply chain within expected and communicated lead times.
  • Utilizes call management skills, ensuring availability and ownership of internal customer calls
  • Escalates issues appropriately and promptly to ensure optimum customer satisfaction and on-time delivery.
  • Effectively sets priorities in order to meet workload, commitments, and all applicable established departmental goals.
  • Anticipates and manages workload by escalating to their respective team and/or Manager, as required, to meet current workload requirements.
  • Manages assigned backlog accurately, efficiently, and completely.
  • Ensures established business processes are followed, while maintaining complete and accurate order files.

Required skills
  • Bachelor's degree in Logistics, Supply Chain, Transportation, or a related field of study
  • Excellent written and verbal English communication skills.
  • High level of organization, time management, attention to detail, follow up skills, ability to multi-task and learn in a fast-paced environment.
  • Computer literacy: Microsoft Office Suite, SAP/ERP systems, Transportation Management systems is highly desirable.
  • Demonstrated success in problem solving and conflict resolution.
  • Display positive energy and exceptional work-ethic.
  • Easily adaptable to changing business needs
  • Ability to handle escalated customer service situations
  • Ability to manage escalations and resolve problems in a timely manner
  • Passionate about providing the exceptional customer experience
  • Ability to quickly learn new software, systems, or processes
  • 3 -6 years related experience and/or training
  • Proven ability to resolve problems independently and take appropriate action in a timely manner

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OTHER DETAILS

Key skills
Industry
Other
Summary
The Pune Int. Logistics Order Admin services the needs of Ecolab customers and International Logistics group in order processing and transportation planning related functions while maximizing service, driving process efficiencies and cost savings. Th
Last Date
2021-10-19

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