Emeritus Jobs 2023 Apply Online Technical Associate - IT vacancy Jobs in Mumbai - News

Emeritus Jobs 2023 Apply Online Technical Associate - IT vacancy Jobs in Mumbai was updated on 6th January 2023​, Candidates can apply online @fresherslive.com

Last Updated: Jan 06, 2023 05:10 AM | FL Admin

Emeritus Jobs 2023 Apply Online Technical Associate - IT  vacancy Jobs in Mumbai - News
Technical Associate - IT Job Vacancy in Mumbai apply Emeritus Jobs 2022

Emeritus Careers 2023 Notification Overview

JOB DETAILS

Company Name
Emeritus
Job title
Technical Associate - IT
Education
Location
Experience
4-7 Years
Salary
Not Mentioned

Job Profile



Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus' short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

The Opportunity
    • Provide tier 2 technical support in a global 24*7 environment
    • Supporting Office365 & Gmail email solutions
    • Manage endpoints via Desktop Central, push OS patches & policy rollouts
    • To support Windows & MAC operating systems
    • To do user administration on ERP system
    • Address user tickets regarding hardware, software, and networking
    • Walk customers through installing applications and computer peripherals
    • Ask targeted questions to diagnose problems
    • Guide users with simple, step-by-step instructions
    • Conduct remote troubleshooting
    • Test alternative pathways until you resolve an issue
    • Customize desktop applications to meet user needs
    • Record technical issues and solutions in logs
    • Direct unresolved issues to the next level of support personnel
    • Follow up with the users to ensure their systems are functional.
    • Report customer feedback and potential product/requirement requests
    • Help create technical documentation and manuals
    • Zoom & WebEx administration & troubleshooting is an added advantage


Necessary Skills and Experience
    • Proven work experience of 4+ years as a Technical Support Engineer
    • Should be comfortable in working shifts & should have supported Global Customers (the US, LATAM, etc.)


Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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OTHER DETAILS

Key skills
Industry
Summary
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities a
Last Date
2023-02-13

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