Manager Quality Non Voice Jobs in Pune at Exela Technologies

Last Updated: Sep 12, 2021 05:10 IST

JOB DETAILS

Company Name
Exela Technologies
Job title
Manager Quality Non Voice
Location
Experience
5-7 Years
Salary
Not Mentioned

Job Profile


Job Description :

. Responsible for Monitoring and ensuring Service Quality Plan adherence.
. Should have an experience of managing 20-25 QAs
. Work in conjunction with the Team Leaders and the Operations Managers to ensure performance and quality standards are adhered.
. Carrying out Fortnightly / Monthly Meetings with Operations Team to plan actions for improvement in Quality Performance
. Attending internal & external calls for Quality Discussions
. Establishing and strengthening QC Practices as per process and business requirement.
. Support to QC s, TL and Managers in driving Quality Improvements.
. Direct employees to ensure highest standard of quality so that the organization meets both internal and external requirements.
. Tracking and analyzing customer complaints.
. Preparation of Table F, FMEA, SDQ Matrix, Quality Dashboards report etc.
. Contract management should be able to drive the obligations from the MSA.
. Client management Liaise with the customer on process improvements, enhancement of customer satisfaction, issue resolution, quality drive.
. Responsible for Driving process improvement through Lean Six Sigma
. Should have used Quality Tools in his current Role for Quality Analysis
. Build relationships with key business leaders and other onsite stakeholders to drive improvements
. Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking
. Manage the flow of day-to-day operations


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OTHER DETAILS

Key skills
Industry
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Summary
Job Description : . Responsible for Monitoring and ensuring Service Quality Plan adherence. . Should have an experience of managing 20-25 QAs . Work in conjunction with the Team Leaders and the Operations Managers to ensure performance and quality s
Last Date
2021-10-20

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