FRESHERS TECHNICAL SUPPORT ASSOCIATE Jobs in Pune at Ezee Placement Service

Last Updated: May 23, 2021 05:10 IST

JOB DETAILS

Company Name
Ezee Placement Service
Job title
FRESHERS TECHNICAL SUPPORT ASSOCIATE
Education
Location
Experience
0-2 Years
Salary
Rs.459999-720000

Job Profile

Job Description

As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.

Required Technical and Professional Expertise

Minimum of up to 2 years of experience in IT Industry
Proficient to ensure customer issues are resolved in the most timely and effective manner possible
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently in order to achieve effective and efficient results
Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Ability to identify basic hardware parts and aware of basic hardware concepts
Experience in user level familiarity with at least one e-mail client - Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Find opportunity and implement process improvements
Ability to empathize and work with customers in real-time to resolve issues.
Preferred Technical and Professional Expertise

Ability to work well in a fast-paced environment
Awareness of basic networking concepts and technologies
Ability to meet a set of defined account agent productivity measurement
Willingness to work in shifts as needed
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications.

SALARY 35.5K-45.5K+OTHER PERKS &ALLOWANCES
FOR APPLY
CALL/WHTSAP @8882230678

REGARDS
KARTIK

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OTHER DETAILS

Key skills
Tech Support, Tsa, Technical Support, Technical Support Engineer, Technical Support Executive, Customer Support
Industry
ITES/ BPO, IT/ Computers - Software
Summary
GRAB THE OPPORTUNITY TO WORK WITH MNC'S FOR THE POST OF TECHNICAL SUPPORT ASSOCIATE, FRESHERS & UPTO 2 YRS EXPERIENCE CAN APPLY
Last Date
2021-07-20

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