Application Support (4 to 7 Years) Jobs in Pune at FIS Global Business Solutions India Private Limited

Last Updated: Aug 15, 2021 05:10 IST

JOB DETAILS

Company Name
FIS Global Business Solutions India Private Limited
Job title
Application Support (4 to 7 Years)
Role
Education
Location
Experience
5-7 Years
Salary
Not Mentioned

Job Profile



Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor's Degree
Travel Percentage : 0%
Responsibilities
  • Day to day technical support of FISu2019s Default Manager platform
  • Support all technical aspects of distributed environment consists of technologies Docker, Tomcat, WebSphere based on MS Windows, and Linux
  • Own and ensure the tickets such as incidents, service requests and change requests are serviced in an appropriate and timely manner
  • Work closely with the client experience and infrastructure teams to ensure the application availability and quick turnaround of issues
  • Timely escalate issues to the next level or vendor
  • Establish and use monitoring tools to manage and address environment issues in a proactive and timely manner
  • Function as a primary / backup on a rotational basis for weekend on call and maintenance tasks
  • Code deployment (Maintenance) / Release Implementation for multiple application
  • Deploy code to UAT/QA and Production environments
  • Apply Application updates/patches as required
  • Work on delivering Projects & Other Assigned Tasks
  • Contribute in the quarterly disaster tests for client with other infrastructure teams
  • Take automation improvement initiatives to reduce manual tasks improving efficiencies

Expected Support Coverage
  • 24/7 support
  • Weekend on call

Skills and Competencies
  • Exposure supporting Java application environment hosted on private cloud, log and thread dump analysis
  • Hands on experience on Apache Tomcat and IBM WebSphere including configuration, deployment, configuration and troubleshooting
  • Exposure working in docker based environment configuration and troubleshooting
  • Exposure with writing SQL queries for relational databases
  • Hands on experience in Unix shell scripting
  • Basic understanding of Unix administration commands and troubleshooting
  • Exposure with automobile domain enterprises is preferable
  • Ability to work in ITIL based process-based support environment
  • Motivated self-starter can work with minimal supervision
  • High energy team player
  • Excellent organizational skills
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced and service-oriented environment
  • Detail oriented
  • Ability to manage multiple priorities
  • Weekend/evening support

Education, Certifications and Experience
  • Bachelors degree in Computer Science/Telecommunication/Electronics
  • 5 to 7 yearsu2019 experience is working with mid/large enterprise
  • ITIL V3 Foundation Certified

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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OTHER DETAILS

Key skills
Industry
ITES/ BPO
Summary
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% Responsibilities * Day to day technical support of FISu2019s Default Manager platform * Su
Last Date
2021-09-22

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