Application Support Lead - Dockers & Kubernetes (7+ Years) Jobs in Pune at FIS Global Business Solutions India Private Limited

Last Updated: Aug 15, 2021 05:10 IST


Company Name
FIS Global Business Solutions India Private Limited
Job title
Application Support Lead - Dockers & Kubernetes (7+ Years)
8-12 Years
Not Mentioned

Job Profile

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor's Degree
Travel Percentage : 0%
Lead Service Delivery (8 to 12 years) :: Aundh, Pune :: 24/7 Shift
Are you curious, motivated, and forward-thinking? At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
Skills Required:
Application Support with Dockers
Docker Swam
Azure Cloud
What you will be doing:

Provides technical support activities for a software production processing environment.

Installs, maintains and supports application/source code and/or its components and subsystems including third party software.

Detects, diagnoses and reports related problems.

Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.

Creates and maintains complete documentation relative to the support of application software.

Provides twenty-four hour support for applications and supporting software.

Provides consultation to internal users with regard to software capabilities and use.

Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.

Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

Assists development teams in requirements definition, system design and delivery of projects.

Verifies technical specifications for development projects.

Acts as project liaison/Services Delivery advocate on projects.

Assists client support with development of internal and client directed communications related to incidents, problems or known errors.

Plans and supports application specific disaster recovery activities including development and maintenance of documentation.

Conducts production support validations/certifications and accepts turnover from development.

Provides standardized operational reporting metrics to business as well as information technology management.

Monitors and maintains product availability, capacity and performance for products based on defined service level.

Provides support to the application security functionality and related administrative and audit services.

Participates in change management reviews, confirmation of changes implemented and validate associated documentation.

Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.

What you bring:
  • Candidate should be able to tech lead the team
  • Experience in ITIL processes u2013 Incident Management, change management, Problem management & SLA management
  • Good verbal and written communication in English
  • L2 application support experience in Middle office and Back office. Experience in products like Clearvision, GMI, ETD is preferred.
  • Support experience in Capital Market or Cleared derivatives is preferred
  • Ability to perform multi-tasking
  • Experience in devops technologies like Docker and kubernetes Is preferred
  • Ability to drive the incidents from end to end
  • Experience in Technologies from support perspective u2013 Linux, Windows, Oracle/Couchbase/PostgreSQL/IBM MQ/Kafka/java/Citrix
  • Experience in Monitoring and Ticketing tools u2013 Geneos and ServiceNow preferred
  • Should be capable of generating Metrics and reports for management
  • Good analytical skills

Added bonus if you have:
  • Knowledge ofFISu2019 products and services
  • Knowledge of financial services industry
  • Knowledge of basic financial analysis principles and ratios

What we offer you
  • An exciting opportunity be a part ofWorldu2019s Leading FinTech Product MNC
  • To be a part of vibrant team and to build up a career on core banking/payments domain
  • Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents.
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Key skills
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% Lead Service Delivery (8 to 12 years) :: Aundh, Pune :: 24/7 Shift Are you curious, motivated, an
Last Date

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