FIS Global Business Solutions India Private Limited Jobs 2022 Apply Online InP - Digital Transformation Specialist vacancy Jobs in Gurgaon - News

FIS Global Business Solutions India Private Limited Jobs 2022 Apply Online InP - Digital Transformation Specialist vacancy Jobs in Gurgaon was updated on 2nd October 2022​, Candidates can apply online @fresherslive.com

Last Updated: Oct 02, 2022 05:10 AM | FL Admin

FIS Global Business Solutions India Private Limited Jobs 2022 Apply Online InP - Digital Transformation Specialist  vacancy Jobs in Gurgaon - News
InP - Digital Transformation Specialist Job Vacancy in Gurgaon apply FIS Global Business Solutions India Private Limited Jobs 2022

FIS Global Business Solutions India Private Limited Careers 2022 Notification Overview

JOB DETAILS

Company Name
FIS Global Business Solutions India Private Limited
Job title
InP - Digital Transformation Specialist
Role
Education
Location
Experience
5-8 Years
Salary
Not Mentioned

Job Profile



Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Computer Science
Travel Percentage : 0%
KeyResponsibilities
Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX transformation

Cross domain experience in Financial Services- Capital Markets, Lending, Deposits, Retirements, Payments , Cards etc.
  • Experience in handling different kinds of Contact Center process solutions on inbound, outbound, marketing campaigns, customer support desk functions
  • Experience in working on integrated contact center environment consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality


Experience in working on leading service desk platforms like ServiceNow, Zendesk, Jira etc.
  • Minimum of 5 years of consulting experience in Back office / contact center environment to build use cases by involving automation, analytics & other digital interventions


Good to have experience with contact center Workforce Management, Intelligent Routing, IVR and ACD logic flow, Digital (OCR) routing
  • Minimum 10-12 years of Total experience in back office / middle office, including leadership & management of business operations or RPA transformation projects
  • Worked as Consultant level with minimum 3-5+ yrs. experience into Contact Centre (RPA implementation / BI / Analytics Implementation)
  • Primary Skill

Secondary Skill
  • Should have done commercial modelling and Sizing
  • Assisted the client organisation in rebalancing their workforce and skill set in line with changing business demands

Qualifications
  • Minimum 3-5 yearsu2019 experience in a contact center environment, including leadership & management of call center operations or transformation projects
  • Worked as Consultant level with 3+yrs experience in Digital Transformation, Consulting, Process Improvement, Quality Analysis, Business transformation or Change Management

Roles & Responsibilities
  • Deliver consulting services in Digital transformation, Workforce Management, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices using various FIS/3rd Party solutions
  • Analyse new and existing customers KPI performance and develop Back office/ Contact centre improvement plans
  • Responsible for successful delivery of contact centre improvement recommendations resulting in highly satisfied, referenceable clients
  • Build use cases and present consulting recommendations for use cases to Senior Executive Sponsors and Executive Level leadership
  • Work closely with FISu2019s teams like Knowledge Management, Quality Assurance, Learning, Workforce Management (WFM) and Reporting & Analytics to holistically help clients realize their outsourcing objectives.

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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OTHER DETAILS

Key skills
InP - Digital Transformation Specialist
Industry
ITES/ BPO
Summary
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0% KeyResponsibilities Proven operational excellence and client services experience in Ba
Last Date
2022-11-06

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