Product Support Representative III Jobs in Pune at FIS Global Business Solutions India Private Limited

Last Updated: Aug 15, 2021 05:10 IST

JOB DETAILS

Company Name
FIS Global Business Solutions India Private Limited
Job title
Product Support Representative III
Role
Education
Location
Experience
3-5 Years
Salary
Not Mentioned

Job Profile



Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Commerce/Business
Travel Percentage : 0%
Are you curious, motivated, and forward-thinking? At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Application Managed Services (AMS) team provides functional support to the FIS products and clientu2019s Treasury and Payments business operations.
What you will be doing
At FIS we are looking for an experienced AMS Consultant to join the team. The successful candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised in the process.
Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs. Recreate, document client issues, and troubleshoot problems to support product quality
What you bring:
Knowledge / Experience

  • 3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment.

  • Ready to work in flexible rotating shifts.

  • Strong understanding of payments domain and Knowledge of payments life cycle

  • Understanding of SWIFT confirmations - MT300, MT5XX

  • Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages

  • Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages

  • Understanding of Bank statements - MT9XX and CAMT53

  • Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain

  • Strong client interaction facing role experience

Skills

  • Excellent client facing communication skills

  • Excellent interpersonal and communication skills

  • Ability to build, maintain strong client relationships.

  • Excellent problem-solving skills.

  • Able to take the initiative and work independently or in a team

  • Experience in documenting SOPs to support daily operations

  • Strong desktop computing skills in MS office u2013 PowerPoint, Visio and Excel

Qualifications

  • Bacheloru2019s Degree in Commerce or MBA finance

  • ITIL v3 Foundation or higher desirable

Competencies

  • Fluent in English

  • Excellent communicator u2013 ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion

  • Attention to detail u2013 track record of authoring high quality documentation

  • Organized approach u2013 manage and adapt priorities according to client and internal requirements

  • Self-starter but team mindset - work autonomously and as part of a global team

Nice to have

  • Experience in any payments tool used to generate payments

  • Basic understanding of IT tools and servers

What we offer you

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

  • A broad range of professional education and personal development possibilities u2013 FIS is your final career step!

  • A competitive salary and benefits

  • A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FISu2122 is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Pooru2019s 500u00AE Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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OTHER DETAILS

Key skills
Industry
ITES/ BPO
Summary
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS youu2019ll have the opportu
Last Date
2021-09-22

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